Aesthetic Response Front of House Call Assessments
For over 13 years Aesthetic Response has been the UK’s leading provider of call and enquiry support here in the aesthetics sector. In an era where the aesthetic industry is booming and client expectations are higher than ever, the role of receptionists in aesthetic clinics has become increasingly crucial.
Recognising the need for well-trained professionals to manage the front of the house efficiently, Aesthetic Response can provide call assessments/mystery shops to help ensure your staff is providing the level of service you expect from them. The assessments have been based on years of extensive experience in this dynamic and fast-paced sector, bringing together learnings from our multi-award-winning in-house team.
The assessment offers:
- Comprehensive, detailed call assessment.
- Valuable feedback gives helpful insight into areas for improvement.
- Real-life experience underpins all aspects of the assessments, offering practical and realistic insight.
- To guarantee the highest quality assessment, over 30 years of industry experience both in call and enquiry handling underpins the process.
- Assessments are undertaken by highly experienced, knowledgeable members of the Aesthetic Response team who themselves have extensive frontline experience in new enquiry handling, appointment management and other valuable business calls.
What our clients say about Aesthetic Response:
"I have just finished the exceptional front-of-house training module. I was so impressed with the content and the process of learning and the quiz to follow.
I thought that the course instilled the importance and value of the front-of-house role in the business. Throughout the whole course, it promoted positivity and confidence and made you feel proud to work in the industry and your key role. I would certainly recommend this to any clinic for new staff members to stand out from competitors to give that first-class and unforgettable customer service experience from the outset.
Highly Recommended, a truly wonderful course."
- Hayley Foot, Clinic Co-Ordinator, Lumiere Medispa
"Thanks for all your fantastic efforts Aesthetic Response! Thanks to you, Dermadoc won first place in call answering out of all the clinics in Europe! We are forever grateful!"
- Dr Firhaas Tukmachi, Dermadoc
