How VOCA Helps:
For Clients when they call your business:
- Professional messaging specific to your business. Structured for open, busy and closed scenarios
- Automatic SMS notification sent to clients who hang up, letting them know you will call them back
- Client name displayed on every call. Start the conversation with familiarity and assurance, as opposed to “Who is it” or “Could you please spell that”
For the Reception Team:
- A live call list showing all calls into the business, including answered, missed, and returned calls
- The ability to tag calls to give you a full understanding of why clients are calling, the callback value and the total booked value
- Easy-to read Key Performance Indicators (KPIs), that span across all of the main metrics that track and motivate the team’s effectiveness
- VIP indicator for immediate identification whenever they call
- A back-up mobile App in case you have a broadband issue or need to take calls away from the business
For the Manager:
- Daily push reporting, summarising your call stats and revenue recovered, helping you to stay on top of any Front-of-House issues
- Call recording to support analysis of specific call types such as cancellations and service enquiries which helps with staff training
- A new workflow for your team to capitalise on, which drives more revenue
Results:
Our Clinic clients now have a complete understanding of what is happening via the phone and how well their teams are managing this channel.
Each month, they are calling back and recovering £1,000s in appointment value.
The VOCA dashboard displays everything in real time, allowing the team to act immediately.
See what our Clients Say:
Teresa Tarmey (5 Stars)
"Wonderful team & great service. We’re 4 months in and it’s definitely been well worth the investment. Highly recommended."
Clinic 22 (5 Stars)
"We started utilising VOCA a few weeks ago, we are a busy aesthetics clinic and wanted to improve our patient journey. VOCA has enabled us to do this by making it easy to track calls and monitor KPI’s. The onboarding process was simple and straightforward and the system is very easy to use. I would highly recommend the system and the team."
Salon C Stellar (5 Stars)
"Great provider and exceptional service - has definitely assisted our business bottom line and captured missed sales."
Talk to us:
If you would like a free front-desk consultation, please contact VOCA through the following channels and quote the Consulting Room:
- E: info@myvoca.co.uk
- T: 03300 882291
- W: https://myvoca.co.uk/
- Instagram: https://www.instagram.com/myvocauk
For Consulting Room Members we offer a 25% discount on set-up.
