Zenoti Launches AI-Powered HyperConnect to Enhance Customer Engagement

Global cloud software provider Zenoti has announced the launch of HyperConnect, an advanced AI-powered communication and engagement solution designed to help beauty, wellness, and fitness businesses improve customer experience, streamline operations, and unlock new revenue opportunities.

Now available in the UK, HyperConnect integrates several tools—including Voice, Timeline, Flow, and AI-powered Insights—which can be used individually or together to improve the quality and impact of every customer interaction. These features allow businesses to identify missed opportunities such as abandoned calls or unconverted upsell moments, while offering real-time customer insights that enable more personalised and effective service.

The launch comes in response to recent Zenoti research, which found that nearly two-thirds of customers said a warm welcome and personal connection were the most important elements of a great experience, followed closely by a quick and easy check-in process.

HyperConnect’s AI works behind the scenes to monitor and analyse customer conversations, offering actionable insights via a user-friendly dashboard. These insights can support tasks such as recognising customer preferences, improving call handling, and enhancing customer loyalty through timely, personalised messages like birthday greetings, thank-yous for reviews, or referral rewards.

Key features of HyperConnect include:

• Enhanced Voice Communication: Businesses can make and receive calls directly through HyperConnect or route calls from their existing systems. The platform’s AI-powered SmartBot automatically manages missed calls, schedules appointments via text, and provides transcriptions and summaries of call conversations. According to Zenoti, businesses using SmartBot are generating an average of £1,600–£1,800 in additional monthly revenue per centre.

• Streamlined Daily Operations: Front desk teams can view snapshots of business activity, quickly access customer profiles, and offer tailored service suggestions—simplifying operations and supporting upselling.

• Personalised Messaging: Businesses can send custom messages for birthdays, anniversaries, and other milestones, while managers can monitor and respond to notifications in real-time using saved or custom responses.

• Feedback Management: The platform supports AI-assisted replies to customer feedback, enabling businesses to address both positive and negative reviews effectively and in the appropriate tone.

• AI Insights: HyperConnect also offers sentiment analysis, agent scoring, and daily summary reports to help businesses evaluate their team’s performance and continuously improve customer interactions.

Geraldine Fusciardi, Zenoti Senior VP for Europe, commented:

“We’re serious about growth at Zenoti – it’s in our DNA – so we’re thrilled to have launched HyperConnect to our UK customers.

Designed to fit seamlessly into businesses, HyperConnect helps businesses capture the revenue they’re missing without even realising it. Whether it’s guests you had to turn away, upsell moments, or memberships that never got pitched, it really has you covered.

What’s more, by making every interaction feel personal, meaningful, and effortless, it helps to transform relationships with your customers, turning casual guests into loyal ones.”

HyperConnect is the latest in a suite of AI-first tools from Zenoti, whose platform supports more than 30,000 businesses across 50 countries, including global brands such as Elizabeth Arden and RUSH.

Professionals interested in learning more about HyperConnect can visit:
www.zenoti.com