Podcast: Maximise Your Patient Retention Rate

Mr Adrian Richards
By Mr Adrian Richards

Mr Adrian Richards is a Consultant Plastic & Cosmetic Surgeon and is Medical Director at The Private Clinic of Harley Street. He trained in Oxford and London.

In the 3rd of our series on Practice Management Adrian talks to Ron Myers, Director of www.consultingroom.com who has many years of experience in the Aesthetics industry in the UK. 

In this Podcast Ron discusses maximising patient retention.

Topics covered include:

  • The best way to greet patients in your practice
  • Whether they should be called patients or clients
  • Tips to help you in the consultation itself
  • When to schedule the next appointment
  • How to communicate with your patients between appointments
  • How to record and measure your patient retention rate

Useful Links:



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