FREE TRAINING: From Ringing to Revenue - The Key to Retention and Growth

Consulting Room Academy is excited to announce the release of its latest free training course exclusively for ConsultingRoom.com Members: "From Ringing to Revenue: The Key to Retention & Growth."

At Consulting Room Academy, we are dedicated to helping clinic owners and their teams expand their skills and drive real business growth. Our CPD-certified online courses are designed to address common challenges, correct costly mistakes, and deliver proven strategies that can make a measurable impact on clinic success — all through convenient, modular learning.

About the Academy: Learn New Skills, Grow Your Business

Through a range of CPD-accredited, multimedia courses, Consulting Room Academy provides practical, flexible training opportunities for busy professionals. Each course is modular, allowing users to complete short, focused sections at their own pace — ideal for fitting into a hectic clinic schedule. Participants receive digital certificates upon course completion, validating their commitment to continuous professional development and business excellence.

Each module is supported by video presentations and downloadable transcripts, making it easy to learn in the format that best suits the individual. Assessments within the courses also allow learners to test their understanding and strengthen their knowledge as they progress.

Introducing: "From Ringing to Revenue: The Key to Retention & Growth"

This brand-new course focuses on one of the most overlooked areas of clinic success — how your team handles incoming calls and client communications. Missed calls are missed opportunities, and this course reveals how small improvements can lead to significant revenue growth and stronger client retention.

Course Modules Include:

• Module 1: Typical Wellness Business Call Management Profile

  • Identify common gaps and inefficiencies in call handling

  • Understand the real cost of missed calls on clinic revenue

• Module 2: The Client Journey

  • Explore how the client’s mindset is shaped by their call experience

  • Learn the critical role of consistency and personal engagement

• Module 3: Using Call Data Touchpoints to Maximise Opportunities

  • Leverage live call logs and trend tracking

  • Use follow-ups to rescue missed opportunities and identify high-value clients

• Module 4: Using KPIs to Systemise Call Handling and Promote Accountability

  • Learn key call management metrics and performance benchmarks

  • Implement KPIs and call recording to drive team development and quality assurance

By completing this course, you and your team will gain actionable strategies to increase client satisfaction, improve retention rates, and ultimately boost your clinic's revenue.

Ready to Start?

If you're a ConsultingRoom.com Member, you can access the course for free through the Consulting Room Academy platform. Take advantage of this opportunity to upskill your team and drive greater success for your clinic.

Start your journey towards improved retention and revenue today!

👉 Access the course here

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