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As many of you know, I have 15 years past experience co-owning a medically led aesthetic clinic, so I intimately understand how important all members of the team, in their different supportive roles, are to the success of an aesthetic business.
However, team members who are not practitioners are rarely featured in aesthetic industry publications or webinars, so I thought I’d put that right by interviewing Monique Budden who works as a receptionist at Elite Aesthetics in Kent.
We discuss her varied role as front of house in a busy aesthetic clinic; what qualities she feels are important to be successful in the role alongside hints and tips that may help receptionists in your aesthetic business.
Monique also discusses how the Receptionist Telephone Training course in the Consulting Room Academy of your Members Area helped her with a structure to handle telephone enquiries more successfully.
This 30-minute webinar showcases the multiple skills that successful receptionist/front of house members of an aesthetic clinic/salon team need, especially when we can all return to work as it is likely that the front of house team will be at the sharp end of a busy few months.
You may find it useful to review this and send it to your front of house team to watch, and if any of your team still haven’t completed the 2.5 hour certificated reception training course in the Consulting Room Academy, or would like to refresh their skills by running through it again whilst in lockdown, just ask them to login here: https://www.consultingroom.com/Partners/Academy/
Visit the Consulting Room Academy to access our online Receptionist Training modules.