London Smiling

I consulted Dr Okoye as I wanted to have my veneers replaced. I was familiar with her because of her television appearances, frequent recommendations in glossy magazines and enthusiastic Google reviews. My initial consultation went well. While she was 40 minutes late seeing me, I was none the less impressed by her friendly manner and can-do approach. I had several more appointments, during which x-rays were taken. I began to get concerned when she would not give me any idea of the cost of replacing my veneers. I was £4,000 down before she would give me an inkling of the cost and the figure she quoted of over £40,000 for replacing 8 veneers or so, was just ridiculous. It was my feeling that after spending so much money, Dr Okoye thought I would think that having spent so much I would continue with my treatment. However, after visiting my usual dentist who convinced me that this sum was ridiculous (he has no vested interest as he about to retire and does not specialise in cosmetic work) I decided to pull out of the rest of my treatment. I was also concerned that in Dr Okoye’s energetic magazine PR she promotes her practice extensively as a `spa’, but this seems to amount to a choice of lip balms offered when in the chair and nothing else. I am now being successfully treated by Adam Slade, who gave me a rough idea of what I would need to spend on my first visit. He suggested that as Dr Okoye had already taken extensive x-rays that I should ask her to send them to him so that he did not have to replicate them. I phoned and emailed Dr Okoye’s surgery on 6 occasions but they still did not send my x-rays to Dr Slade’s surgery. Consequently, I had to have more unnecessary and expensive x-rays taken. I would advise anyone to avoid my mistakes and not be taken in by Dr Okoye’s big PR campaigns and television appearances. The best practitioners often prefer to stay below the radar anyway. Dr Okoye does good work but always having to wait 40 minutes or more for my appointment, the lack of co-operation about sharing my x-rays (I paid for them so legally they do belong to me), the massive expense and pointless PR (all these reviews are written by people who have just posted one review, I make no comment on this....), just really upset me. I wanted to share my disappointing experience so others do not suffer the same expensive and time-consuming fate.

I have never liked going to the dentist but Uchenna and her team are amazing. They could not do more to put you at ease. I highly recommend London Smiling.