Yifan Zheng
★★★★★
**12 Months update:
Happy with the results one year on. Chris was always on hand to respond to questions directly throughout the post-op period.
I would absolutely recommend his clinic. You'll be in good hands!
*6 Months update: Good progress coming along, happy with growth, the review stands. Will update again at 12 months.
After having consultations with various other clinics, The D’Souza Clinic was the only one that stood out to me.
My initial consultation wasn’t with a patient advisor with the surgeon popping in for a few minutes and disappearing again, there was no talk of special offers or discounts, just an honest and frank discussion with the actual surgeon himself. Chris’ approach didn’t feel mass-market; everything really was bespoke and tailored. He even made time on a day he normally wouldn’t do consultations to accommodate my schedule and contacted me personally while his PA was away.
During consultation Chris didn’t try to sell me a dream and managed expectations realistically. We went over what I wanted to achieve and what he could offer me with examples of his work. He was honest and transparent about his prior experience, qualifications and limitations of hair restoration surgery. I quickly realised I wasn’t talking to a salesman, these were all the markings of someone who seriously knew what they were doing with an incredible depth of knowledge and a true leader in the field that wanted to do right by his patients.
In the weeks following the initial consultation it was easy to arrange a follow up appointment through Emily where Chris was more than happy to answer additional questions I had.
The actual day of the procedure went very smoothly, I had read online the initial anaesthetic injections were “incredibly painful” and braced myself for such, however in Chris’ hands it was honestly about a 2/10 in pain, I even remember blurting out “wait was that it?”. Once everything was numb it felt like sitting on a long haul flight, the team made sure I remained comfortable at all times and there was TV to keep me entertained throughout the day. All of the anaesthetic, incisions and excisions were personally done by Chris with the surgical team assisting on graft implantation.
Lunch was provided and I was able order what I wanted to eat, even a taxi home was arranged for me.
I was given an aftercare package to take home with detailed instructions; Chris was personally reachable through text and always responded promptly to questions.
Now 2 weeks on, I haven’t started the shedding phase yet but if the final result looks like it does now, just longer, then it has already exceeded my expectations, so I have no doubt I will be pleased at 6 months.
Finally, I just want to give a huge thank you to Chris and the rest of the team, Alison, Jess, Georgi and Emily for all of your expertise, skill and dedication to patient well-being.
I would absolutely recommend The D’Souza Clinic to anyone considering hair restoration.
November 6, 2023 | London
