“The appointment itself and results are disappointing and in all honesty a little worrying. The swelling has now completely faded but I am left with uneven lumpy lips.
My naturally larger side of my upper lip has been overfilled, compared to my smaller side which should have had more filler in the first place. My right side of my bottom lip is lumpy and full of filler whilst barely any filler was placed on my other side.
When arriving at the appointment I mentioned I first wanted to have the consultation before deciding if I wanted to go ahead with the procedure, but I was still numbed before I actually had the consultation meaning I was unable to speak and express my expectations. The little I did say was I wanted to see a noticeable difference and a pout. However, almost no filler was placed on my pout and apart from the unevenness, you cannot tell I have had anything done. Mid way through the procedure Rosie changed needles even though 1 ml of Perlane comes in one single needle, why is this? At no point prior to the procedure did she go through my product options or the amount she was using until I had to ask after the procedure was complete.
The appointment felt rushed and I do not feel correct procedures were carried out.
”
Clinic Reply: “While almost all of the feedback we receive about every aspect of our services is overwhelmingly positive, and we have an extremely high re-book rate, we're never complacent.
I'm sorry that I wasn't able to satisfy you in this case.
If you do feel able to return for follow-up at any time, as had been scheduled, I would look forward to talking it through and making you warmly welcome.
Kind regards
Rosie Cooper (Clinic Founder)”
