We are very sorry that you feel your experience with us was not a good one. The clinic is closed on a Monday and the telephones are very busy on a Tuesday morning as this is the first day of our working week. We replied to you within 24 hours of receiving your initial email message ( as per company policy) and our receptionist telephoned you back this morning after picking up your answering machine message when the clinic opened. As you did not reply she left a message asking you to call back if you would like to arrange a consultation appointment. At the time of her telephone call to you there were indeed free appointments next Tuesday but unfortunately by the time you called back these had already been taken. If you have any suggestions as to how you feel we could have handled things better we would be very happy to take these into consideration as we strive to provide a positive customer experience and your opinions are very important to us.
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