Real honest reviews by real clients of Freyja Medical, Nantwich.
Freyja Medical are rated an average of 5 out of 5 based on 56 reviews.
Excellent service and genuine care. Dr James Dean was absolutely wonderful. He listened attentively and explained everything in detail, putting me at ease. Was also quick to respond when I had questions following my initial appointment. Highly recommend. Thank you
Everything explained clearly and a follow up appointment booked promptly
A precautionary examination of moles, carried out in a friendly and thorough manner by Dr James Dean, with advice on sun protection. Highly recommended.
Dr. Thorsteinsson quickly appraised and treated the issue for which I consulted him and he also treated a couple of other minor issues which I pointed out, at the same time. Both he and his nurse were professional and friendly and the whole experience was positive.
Deeply disappointed. I visited Dr Dean about acne breakouts. He confidently diagnosed perioral dermatitis and treatment of 3 months antibiotics and daily cream. He told me no-one had yet returned for follow up after treatment. I stuck with the treatment despite continued breakouts. At the end of 3 months my condition is worse than when I started. It is deeply distressing. When I contacted for follow up I was advised to book another appt at £149. Very disappointed.
Clinic Reply
We are sorry to hear that you are disappointed and appreciate you taking the time to provide this feedback. Patient satisfaction is our top priority, and we sincerely regret that your outcome wasn't what you hoped for. With dermatological conditions such as perioral dermatitis, outcomes can vary based on individual circumstances, and while most cases can be solved with first-line treatments - some require more intensive therapy. It's disappointing to hear that in your case the first-line treatment didn't provide the desired results for you. This is why we provide the facility for follow-up appointments, for cases such as yours where further input is needed. Our team is committed to the care and well-being of all our patients. Regarding your concerns about the pricing of follow-up appointments, it is standard procedure to charge for consultations in all fields of medical practice. We would be very happy to see you in clinic again to help with your skin condition.
Wonderful treatment, thoroughly enjoyed it and felt great after. Sigita is very professional.
From the first phone call to having the treatment I cannot recommend highly enough. Friendly and informative. Thank you
Visited Wrexham Clinic feeling very low but reception staff were very supportive and Dr James Dean (Dermatology) reassuring, explaining my condition in layman's terms ensuring I understood what was required of me. I am very grateful and left the Clinic feeling much more positive than when I went in. Thank you all so much.
I had a consultation with Dr James Dean. He was professional, approachable and most importantly, completely honest about the results I would/wouldnt achieve from the treatments we discussed. A gentleman that wont recommend a treatment unless its suitable for your needs.
Appointment bang on time. The consultant obviously knew what was my problem and gave a clear explanation of what needed to be done and the options open to me
I've been going here just over a year now, I travel nearly an hour to get there, it was recommended to me without regret, I usually see Claire who is amazing and thorough, I've tried different places but this is awesome and the best. I would recommend this place 100%
Clinic Reply
Thank you for this lovely review :)
Staff very welcoming and helpful. Results from treatment plan with Dr Dean were fabulous, couldnt be happier!
always welcoming very friendly great service. A relaxing atmosphere wouldn't go anywhere else, would definitely recommend.
A friendly and professional service. Would highly recommend services
Once again Claire you are amazing at your job. You make me feel part of a family. I'd never go anywhere else
Clair is the best injector I have been to. Tell her thanks so much, its perfect. Very happy. No top up needed and really natural results.
I wanted a quality service/treatment and Dr Thorsteinsson/team delivered it. I would recommend over and over again.
I cant recommend Freyja Medical highly enough. It is a five-star service from the moment you enter the clinic. Dr James Dean is just fabulous. Helpful, informative, and highly skilled at what he does. You are in the safest of hands!
Extremely friendly and professional from start to finish, I was put at ease immediately having not previously had this treatment before. My skin looks and feels amazing. Thank you to hattie and the team xx
Clinic Reply
You're very welcome!
James & his team are welcoming, attentive & efficient. The clinic itself is comfortable but most importantly the cleanliness is of the highest standard. The treatments offered are extensive & carried out by medical professionals. Would not hesitate to recommend Freyja Medical to anyone looking for a professional service. A big thank you to James for being as entertaining as always & for putting up with my singing!
Lovely people, very professional front desk, wonderful consultant who gave me some brilliant advice and very successful treatment. I would definitely use Freyja again if I had any issues and would thoroughly recommend anyone to get treatments with them.
I know I am in safe hands when attending my appointment. If anyone is thinking of having any work done to improve their self confidence, this is the place for you. They may not be the cheapest however, you do get what you pay for; professionalism, first class service and experts in their field.
Clinic Reply
Thank you for the lovely review :)
Very happy with my consultation looking forward to having treatment soon :)
Clinic Reply
Looking forward to seeing you too!
Lovely people and place - always friendly, listen to my concerns, questions and other jabber. Good advice and no hard sell. Highly recommend!
I always enjoy my visit to Freyja Medical, the staff are very friendly, knowledgeable and attentive. The building is pristine and so calm and welcoming and it's great to see that they are expanding. Being local, it's amazing having this facility on my doorstep, I couldn't recommend it highly enough!
Clinic Reply
Thank you so much for the lovely review. We really appreciate it!
Excellent advice given, very professional service and amazing results always. Only place to get treatments that last the test of time and all natural effects. Thanks all for an amazing service, no other place compares.
Clinic Reply
Thank you for your lovely review - it's really appreciated! :)
This is the first time I actually felt listened too about my concerns. I had 100% attention throughout the apt and didnt feel pressured at all. I am definitely going ahead with the treatment and feel confident that I will be in safe hands.
Clinic Reply
We are so pleased you felt you had such a good experience. We look forward to seeing you again soon!
Highly professional, personal and efficient service provided. Had a minor surgical procedure which was carried out skilfully and was completely painless. I was well informed prior to, and following, the procedure. All this with a nice coffee - which you dont get at a normal Medical Centre. Friendly front of house staff and excellent aftercare from the nurse.
Clinic Reply
Thanks for that. We are glad it was painless for you! :)
Working in the medical arena I have sometimes struggled to negotiate finding a clinic I feel I can fully trust. It is after all a big decision to trust someone with your face. However Freyja medical is run by medical professionals and is a highly professional, friendly and reassuring place to have a treatment. They are not only highly skilled at what they do but also at listening exactly to your needs and delivering exactly the required results. I couldnt be happier with the whole experience. I would 100% recommend them.
Clinic Reply
Wow! what a lovely review. We really appreciate your feedback.
Lovely friendly welcome, great advice and consultation given by James, encouraged not to rush into treatments, definately going to be one of Freyja medical customers!
Clinic Reply
Thank you for your great feedback. We really appreciate it!
I will be recommending Freyja Medical to others. I had Botox to treat pointed brow. Within 2 days of the treatment I could see a difference. Excellent results. Thank you
Clinic Reply
That's great to hear. Thank you!
Wonderful staff, wonderful service, have already booked my next treatment. Highly recommend.
Clinic Reply
We are so happy that you are so pleased!
I felt reassured the moment I walked through the door, the receptionist was so friendly. Really impressed with Dr T, after years of repeat visits to my GP it's so refreshing to meet a doctor who listens and understands. I think the follow up email to patients with information about their condition is brilliant. I would highly recommend the clinic.
Clinic Reply
Thank you for the glowing review- We will pass it on to Dr T!
This was my first appointment but was made to feel very welcome and the whole process was explained thoroughly. Extremely professional and I am very excited to see the final results even though I can already see a difference. Would highly recommend. A.C. June 2019
Clinic Reply
Thank you!
Lovely staff..very professional and will definitely use again.
Clinic Reply
Thank you :)
A return visit to Freyja Medical; very pleased with previous results hence the visit yesterday. Very professional service, fantastic advice and extremely helpful practitioners, would definitely recommend - KL
Clinic Reply
Always a pleasure to see you.
Highly rated, very professional, excellent service and brilliant job done. Had Plexr Plus Soft Surgery and Platelet Rich Plasma, very pleased and well worth the money.
Clinic Reply
Thank you so much for your lovely review.
I have never had any aesthetic cosmetic intervention before and spent time researching both treatments and clinics. So why did I decide to travel over 2 hours from my home to have treatment at Freyja. Simply put, after the consultation I was more than confident that I would get a professional, safe and effective treatment from a very knowledgeable doctor with many years of experience. There was absolutely no pressure to have treatment there, in fact, conversely, I couldn't wait to get started! I was a little nervous prior to my procedure but there was really no need to be. I was warmly welcomed, put at ease and the procedure was not as uncomfortable as I had imagined. Thank you to Dr Dean and the other friendly staff. And, I absolutely have no hesitation in recommending Freyja to my friends. I really would like them to be my little beauty secret!
Clinic Reply
It was a pleasure to treat you. You are a complete star!
Plexr plus an excellent procedure with impressive results - well worth it.
Just had my two week review after having Plexr Plus treatment and I have got to say I am really pleased with the results. I also had a GP consultation with Dr Dean who was excellent and I know I would definitely not have had the same care with the NHS. I cannot speak highly enough of all the staff, who are very professional, caring and brilliant at what they do.
Five star treatment from the moment I walked through the door. Friendly , professional people. I would have no trouble in recommending this service to friends and family
Skin feels great. So pleased.
Looking forward to my first treatment of skinpen microneedling, I was still feeling a little nervous and anxious at the thought of it. I was expecting to feel some degree of pain but the whole procedure was completely painless and a very relaxing and enjoyable experience. It was helped greatly by Nia who explained everything completely as she went along and who was obviously very experienced at what she was doing.
Clinic Reply
We are so pleased you were put at ease. Thank you for the review.
Here I am, 3 days post op, face thread lift procedure and so far very happy, no bruising -yay!!! I was very anxious beforehand but both Dr T and Dr Dean where amazing at putting me at ease, no pain or discomfort at all throughout the procedure, I won't see the full effect for a couple of months but I can already see subtle changes, so, to anyone considering a face thread lift I would have no hesitation in recommending Freyja Medical.
Clinic Reply
Thank you for the kind review!
I was incredibly nervous when I arrived at the clinic as I had never had any treatments carried out before. The staff were so professional but very friendly and were able to put me at my ease straight away. Everything was explained thoroughly and at no time was there ever any pressure, to have something done that I did not want. It was even suggested that I take my time and phone them if I felt I wanted to go ahead with any of the proceedures. I am glad to say I am really looking forward to having my first treatment, very soon.
Excellent l would not hesitate to recommend Dr Dean and staff the care given was second to none.
Both doctor and nurse were very friendly helpful and put me at ease there was very little pain with the procedure
Excellent service and friendly helpful staff
Katie was brilliant, it was my first time having microdermabrasion done and she explained each step and what to expect. The clinic was lovely and clean. I felt really relaxed during my treatment. Will definately be returning.
Relaxing experience and my skin is glowing
Professional highly qualified first class service !
Thank you for the wise advice - I really felt that my choices were made based on sound evidence. The friendly and relaxed atmosphere put me at ease . Many thanks .
Thank you James and team for the lovely treatment today- my skin looks glowing!
Clinic Reply
Thank you! :)
Completely fabulous! From the moment I walked in the door everybody was so welcoming and reassuring. I felt in very safe (and knowledgeable) hands. Thank you all and I'll see you again soon xx
Amazing!! The atmosphere is just perfect and is managed by professionals who are extremely knowledgeable about the skin and it's properties.
I was terrified when I came to have the treatment, but James was brilliant I felt at ease and he gave me honest advice. They are definitely not there to just make money as I was offered alternative treatment that would cost less. They also will not give you a treatment if they feel you do not need it. I can not recommend Freyja enough. I hope I get lots of vouchers from family and friends for Xmas to go towards my next treatment which I am already considering.
Clinic Reply
It was our pleasure, hope to see you soon!
You were all amazing. Everything was first class from the moment I stepped through the door.
One of our friendly advisors will contact you to answer any questions you have about Freyja Medical.
Mon: 09.15 - 16.30
Tue: 09.15 - 16.30
Wed: 09.30 - 16.30
Thu: 09.30 - 16.30
Fri: 09.15 - 16.30
Sat: 09.30 - 13.30
Sun: Closed - Closed