Gilly Dickons is Managing Director of Aesthetic Response.
Gilly Dickons launched Aesthetic Response in 2011 to providing a unique, expert enquiry handling and diary management service to UK aesthetic practices.
Gilly’s extensive insight into the aesthetic arena arises from a career spanning 34 years in client servicing, with both TMG and Allergan.
As a result of bringing together experience from multiple roles, including client-facing, marketing, and clinic management, Gilly identified the need for a high-quality, professional support service for aesthetic practitioners. As the sector's first dedicated call and enquiry management company, Aesthetic Response have gone on to support 100’s of clinics across the UK and Ireland, booking thousands of appointments on their behalf. Through delivering exceptional customer service, AR's award-winning support is proving instrumental in aiding aesthetic practitioners to accelerate the growth of their businesses.
AR’s management of thousands of enquiries a year on behalf of valued clients enables Gilly to share a unique and valuable insight into the constantly evolving aesthetics sector and the challenges business owners face in this increasingly competitive marketplace.
More recently, Gilly has taken the insights, learnings and skills of the AR team to create a training hub for front-of-house receptionists, helping aesthetic practices to up-skill and retain valuable staff members.
With over 13 years' of experience, Aesthetic Response is the sector's leading provider of call handling and lead management services and was the first to offer dedicated aesthetic clinic support.
Gilly has used this extensive customer service experience to create online training for front-of-house clinic staff.
To find out more email clientservices@aestheticresponse.co.uk or call us on 0191 720 3000
