“I conracted the private clinic for information on varacous veins in my right leg and was also interested in info on fat transfer. I Got sold a consultation at £150. On arrival was kept waiting 30 min in a very uncomfertable waiting area, not even offered a glass of water. Then lead to meet a consultant for a brief 5 min chat where he scribbled a diagram of varacouse veins down on a scrap of paper. Was then sent for a leg scan. Following that i was passed onto the receptionist who drafted up a quote for £4500! I responded that it was just my one leg showing symptoms to which she came back with a lesser quote still almost £3000. The Dr I,d actually paid to see had left and hasnt been available for discussion since. I received a phone call off a pushy salesperson recently trying to convince me why i need both legs done to which i replied I only have a varacous vein in one leg.
The service was unprofessional, rushed and left me feeling ripped off and unwilling to part with any more cash to these people who dont care about their clientelle and definately dont have your best interests at the forefront of their adgenda only to get as much money out of you as they can for very poor and shabby services.”
Clinic Reply: “Hi there
Thank you for taking the time to leave us feedback and we are very sorry to hear that you were not happy.
We are an advanced vein treatment specialist, dedicated to providing a great service with thousands of happy patients. And our surgeon who consulted you, Professor Vohra, is a highly respected Consultant Vascular Surgeon who has years of experience in varicose vein removal. Regarding our pricing, all of our prices are competitive and indicated publicly on our website.
We are sorry that you were kept waiting for 30 minutes. This can happen in some cases; however, we always strive to see our patients as soon as possible.
In regards to your recommended treatment and quotation, our Clinic Manager from the Birmingham clinic will be in touch with you very shortly to explain this.
Kind regards,
The Private Clinic
”
