“I arranged a consultation to see Julie Scott on the 24th April. I decided to seek out a second opinion as I had been having Botox and lip fillers for a number of years. I was no novice in terms of risk, quality and the skill of the practitioner in having the treatment. I was dissapointed at the lack of confidence and experience that was demonstrated during the consultation and this made me feel uneasy. A photo was taken of my lip area as Julie felt unsure about a vein on my lip and she said she would email the photo to her doctor colleague. I agreed to this as she felt she needed to ensure it was safe to carry out the procedure. She then said she would contact me to agree a date to do the Botox and if she was happy the lip filler also. 2 weeks later nothing , no email, no telephone call. This is very unprofessional and an approach that doesn't promote good quality customer care. As an NHS professional this is NOT good practice. I have sinced sourced another highly regarded practitioner who has carried out the treatment and explained to me there were absolutely no contraindications or visible risk (that is the same as any other person having treatment) and no reason why this particular practitioner felt unsure about doing the treatment. Disappointed and wouldn't recommend.”
Clinic Reply: “I am disappointed that a new client felt the need to write such a negative review without contacting me to talk through their concerns, especially since I tried to contact them to contact the clinic a few days after their one hour complimentary consultation, having had time to consider their concerns.
I have been administering aesthetic procedures for over 15years and prior to that was a senior Plastic Surgery nurse for ten years. I do feel that I am a respected and safe practitioner who only ever treats appropriately, ethically and in a moral manner. I would hope that my other reviews garner evidence of my clinical ethos.
As a fellow healthcare professional I will always consult with my colleagues, acting in such a way highlights how I always want to protect my patients and unfortunately that sometimes means I have to disappoint. If I ever reach a point whereby I cease questioning, liaising and discussing treatment plans is the day I fail in my duty of care to all my patients.
I am happy to discuss my concerns with regards the specific treatment, but wish you well in your treatments with your new practitioner.
Kind Regards Julie Scott RGN (Nurse Prescriber)
”