Hi Maryam, Thank you for taking the time to write us a review. We are glad to hear you had a fantastic experience at The Private Clinic. With regards to your refund, please can you kindly contact us on 02033256555 so we can amend this issue as soon as possible. Kind Regards, The Private Clinic
Dear Ms Gregory, We note your review and thank you for your feedback. We always do our utmost to respond to all reviews so as to have a sense of balance and perspective. Your treatment was indeed of a lesser cost than a varicose vein procedure as you had a different treatment for thinner veins. We are sorry to hear that you found it uncomfortable. The potential discomfort and risk of temporary discolouration (which has now cleared in your case) were explained to you in full before you decided to undergo treatment. We are fully satisfied the best possible result was reached and that we have objectively improved the appearance of your leg. Your unwillingness to bare your legs during summer is unfortunate but is unrelated to the treatment you received from The Private Clinic. Your case was investigated by senior management and they found no sign of ‘negligence’ or ‘damage’. All procedures are performed with the understanding that we will always strive to meet your expectations. We have the lowest complaint rate in the cosmetic surgery industry (less than 1%) because our staff do everything possible to be empathetic with patients, as you note in your review we tailored a treatment plan around your individual needs as a valued returning patient. We are however also honest and realistic with what can be achieved. There is nothing further we can do to assist you in this matter but we hope you regain your self-esteem and wholeheartedly wish you all the best. Kind regards, The Private Clinic
Dear Sir, We are disappointed to read the one star review you have posted. We are encouraged that you make no complaint about the corrective procedures you underwent with us that produced exceptional cosmetic outcomes for you. Ultimately, you appear to be complaining with regards to the fees you did pay for the surgeries you had with us. We do not share your view that “cheap” should be the benchmark for finding a cosmetic surgery provider. We say that with some experience as our surgeons perform many corrective procedures each year for those who adopted that very approach. We of course accept that you are disappointed that you have ultimately concluded that you might have had the same cosmetic outcome for an overall lower price. In fairness, that’s a question none of us can ever answer or predict, as you have done in your review. We always encourage those who are considering cosmetic procedures to look at a range of providers, and we did so at the time of your consultation. The Private Clinic has been established since 1983. We see and treat over 20,000 patients per year and have performed over 3000 surgical procedures last year. We have one of the lowest complaints rates and among the highest satisfaction ratings in the cosmetic surgery and aesthetic sector. We are committed to delivering outstanding customer care and services and would encourage anybody to look at our website, or have a no obligation consultation at one of our many clinics. Kind regards, The Private Clinic
Location: clitheroe lancashire
Dear Mathew I am disappointed that we find ourselves with a patient that is dissatisfied with their experience at Manchester as we find across the whole of The Private Clinic high levels of patient satisfaction. I can see clearly that the timings of treatment must have caused concern and left unanswered questions. We usually offer treatment per area for patients at set fees. I understand that you invested in a treatment plan of one area yet understood that your face and neck were included. We book 15 minutes in the diary to manage a 1 area of treatment effectively. If longer is required then of course this is managed. I feel some of the confusion is our staff were not clear in this instance from the beginning and appear to have added areas to be treated that usually would not be. I will look at how the information is given and agreed for our patients to ensure this does not happen again. I am very sorry that you felt our Manager displayed an attitude that is not what you or I would expect and I can assure you that we will discuss this at length in our clinic. The Private clinic staff strive to treat all patients as they would want to be treated themselves, courteously, professionally with effective and safe treatments. I would very much appreciate an opportunity to discuss your experience directly with you. I will email my details and hope to hear from you soon. Kindest regards, Rachel Ford, Regional Manager
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