Hi Sarah Thank you for your feedback. I am so sorry that you feel you did not receive a good treatment. Treating the tear trough area is an advanced medical procedure that requires experience and skill and we always strive to ensure clients understand that follow up appointments are an important part of the treatment. You are right to be concerned about possible complications and I am sure we discussed this at the time but if you are still having problems I would really encourage you to get in touch and come back and see me. We take aftercare extremely seriously and will always continue to see clients until they are 100% happy with their treatment. If you would like to arrange an appointment to see me I would be very happy to see you, Amanda
Location: St Anne's lytham
Location: Manchester, UK
Hi Sara. Thank you for your comments as we always welcome feedback and make every effort to respond in as appropriate way as possible. I was very concerned to read your review and disappointed that you have had such a negative experience. This is difficult for me to deal with as unfortunately I dont know who you are as we have no record of treating anyone with your name. However, I am still going to respond to your comments, for your benefit and anyone else reading this review rather than just removing it, as I think people can learn from your experience Sara. You say you were promised a frozen forehead. Whilst a frozen forehead is not something everyone wants, I appreciate it is a look some people like and this look is often achievable with the right doses of botox. The forehead must be treated cautiously though, as too much botox can result in droopy , heavy brows which no-one likes. I offer everyone a 2 week follow-up appointment where the results can be checked and if the desired outcome has not been achieved, we top-up with more botox. If your forehead was not frozen it is at this appointment we would add more botox. To promise a frozen forehead at the outset is risky though, as aesthetics is not an exact science as people react differently to different treatments which is why the review appointment is so important. If you are unhappy with the dermal filler we would either of discussed it at the time or at the review appointment. You would probably be surprised at the lengths I go to, to please my clients. This is not just because I want them to come back and see me again, but because I believe it is the right thing to do and nothing gives me more satisfaction than seeing a client delighted with the outcome of their treatment. But Im not perfect. I just do my best like most of us. So if youre not happy Sara, you need to come back and see me. As for the cost of the treatment, I am a little puzzled. I know our prices are competitive. All prices quoted in the consultation by me, are then given directly to the receptionist, by me, all in front of you, so I am not sure how that price became more? If you had 3 areas of botox and you had one standard dermal filler, it would have been £550. Of course I am only guessing, you may have had 2 dermal fillers. Without your notes, I dont know. If you would like to come and see me, I would be more than happy. The number is 01706 229931. I look forward to hearing from you. Amanda
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