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Introduction

Converting Calls to Consultations...
How effective is your receptionist in persuading potential clients to book a consultation?
With the correct call handling and CRM training, your front-of-house staff or receptionists can easily convert more initial inquiry calls into consultations and increase your clinic's or salon's turnover by thousands of pounds each year. Missed or poorly handled telephone inquiries cost your business thousands of pounds annually and waste the thousands you spend on marketing and advertising to attract those calls in the first place.
Your receptionist is the very first person a potential new customer will speak to when they contact you to inquire about your services. It's their primary task to quickly establish rapport, handle the call professionally and effectively, and guide the potential client into booking an initial consultation with you, rather than choosing your local competition. It may sound easy, but you'd be surprised how many clinics get it so very wrong.

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