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<p>The majority of new inquiries generated by these marketing options come through phone calls, and that's where the problem starts. Clinics with single phone lines, no call handling system, and busy reception staff can lose up to 40% of valuable new inquiries before even answering them. Even if answered promptly, staff poorly trained in call handling and CRM (Customer Relationship Management) can result in significant lost business from potential clients who are willing to spend hundreds, if not thousands, of pounds on your business.</p> <p><em>Fortunately, a solution is at hand.</em></p> <p>This Call Handling and CRM training course provide the necessary tools and knowledge to improve your clinic's call-handling capabilities. With proper training, your front-of-house staff or receptionists can easily convert more initial inquiry calls into consultations, increasing your clinic's or salon's turnover by thousands of pounds each year.</p> <p>With over 13 years of experience in running our own medically-led aesthetic clinic and working with hundreds of other clinics to develop their businesses, understands the importance of reception staff training. Our team have conducted mystery shops and organised numerous training courses specifically designed for reception staff working in aesthetic clinics and salons.</p> <p>Investing in call handling and CRM training is essential. By ensuring your reception staff are equipped with the necessary skills and knowledge, you can improve customer satisfaction, maximise conversion rates, and enhance your clinic's reputation and financial success.</p> <p>As a Consulting Room Member, your reception staff have free access to a 3-hour professional, comprehensive, and certified online course. The course is broken down into 10 modules of 10-15 minutes each, allowing for flexible completion over several days. The modules identify common mistakes and guide trainees through the process of eliminating these mistakes, adopting a best-practice protocol for all calls, and encouraging self-assessment after each call.</p> <p>Invest in your clinic's success by ensuring your phone systems are optimised and providing effective training for your call-handling team. The potential returns on this investment can significantly impact your business's growth and success.</p> <div class="x1e56ztr"><span class="x193iq5w xeuugli x13faqbe x1vvkbs x1xmvt09 x6prxxf xvq8zen xo1l8bm xzsf02u"><strong>This is an ideal course for every clinic that wants to increase its profits and best of all?</strong></span></div> <div class="x1e56ztr"><span class="x193iq5w xeuugli x13faqbe x1vvkbs x1xmvt09 x6prxxf xvq8zen xo1l8bm xzsf02u"><em>It's absolutely FREE for Consulting Room Members!</em></span></div>

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