Dr Ayad Harb Clinic - Admin

18/04/2023 11:05 : 2021 clinic payment checked by Rebecca.

18/04/2023 | Rebecca | Archiving, sent this final email....Dear Sarah & Dr Ayad I hope you are well. Unfortunately I have had to archive your listing on our platform as despite many phone calls and attempts to set up your monthly direct debit you have failed to do so. I can see that your clinic performs extremely well on our platform, in the past 12 months I can see you have received 55 leads in total, 32 emailed enquires, 23 phone calls & you have had 3453 visits to your profile. If you wish to continue your membership please complete the direct debit mandate form via the link below & I shall reactivate your account straight away. https://pay.gocardless.com/AL0005MHW7FT7V

30/03/2023 | rebecca | Chased payment again, Sarah said that Dr Ayad is in monico, I asked if there is anyway she can try and resolve this issue asap, I will archive next week if they still have not set gc up

29/03/2023 | rebecca | Sarah responded to my email saying that she has passed it over to the doctor to set up direct debit

28/03/2023 | rebecca | tried calling again, no answer, sent Sarah an email requesting to set up gc payments asap

27/03/2023 | rebecca | Tried calling clinic again, spoke to Rebecca foh, she said Sarah will be in tomorrow

20/03/2023 | rebecca | Payment audit call as no active gc plan, tried calling Sarah but foh said she was at the other clinic today, she said she would email sarah and ask her to get back to me

09/06/2022 | Rebecca | Tried calling Sarah as gc payments still not set up and to see if they are still interested in partnership for CT, spoke to FOH she said she would ask Sarah to return my call

11/05/2022 | Rebecca | Spoke to Sarah managed to save, they are a training company so managed to save them by offering them to go into partnership, Sarah agreed to this and is going to reset up their gc payments for membership, emailed her over the gc link

09/05/2022 | Rebecca | Gc payments cancelled down by clinic, tried calling Sarah but she is out of the clinic until tomrrow, will try her again then, leaving live for the time being as will try and save from cancelling

10/03/2022 | Rebecca | Just added to the sales tracker in March as I forgot to add it last year when they set gc payments up

27/10/2021 | Craiglowe | Refreshed/Updated Profile

27/10/2021 | Rebecca | Called Sarah to try and set membership back up, managed to sway her with a free highlighted listing, set up new gc plan emailed craig to ask to make a few improvements to their profile before setting live

13/10/2021 | Rebecca | Clinic emailed to say they are just going to update their profile and then set gc payments up after so I have reactivated their listing but not set live

04/10/2021 | Rebecca | Dear Sarah It was a pleasure to talk to you just now over the phone. We are delighted that Dr Ayad wishes to reactivate his Clinic Listing. Please simply complete the direct debit mandate form via the link below. https://pay.gocardless.com/AL0002E81H4Q9J Once this has been set up I will be able to reactivate your archived listing so that it appears LIVE straight away. Wishing you all the best. Kind Regards Rebecca Graham

04/10/2021 | Rebecca | Sarah made a new enquiry, just spoke to her, she thought they already had membership, i explained that we had aloud free membership for a long time but had no response in the end so had to archive, seems happy to sign up now, not eligible for half price as they have a number of doctors who work there, emailing Sarah gc link to set up gc payments

17/08/2021 | Rebecca | Archived no response after a number of conversations

20/11/2020 | Zi | Registered with HIS http://www.healthcareimprovementscotland.org/our_work/inspecting_and_regulating_care/independent_healthcare/clinics/lothian/drvictoria_clinic.aspx

20/11/2020 | Zi | emailed to say contact email has changed from bicesterclinic@gmail.com to Drayadharb@gmail.com

19/10/2020 | Rebecca | Tried calling again to chase up gc payments, answering service said it is not possible to transfer call please try again later

16/10/2020 | Zi | multiple updates done - GC still inactive

14/10/2020 | Rebecca | Follow up call made to Sarah as they have had free membership since April during lockdown, had a long chat and showed her where to check her stats, we had a little look together and they received 17 phone calls in September alone!! I told her that we need to set up a new payment plan if Dr ayad wants to continue, I said i would leave live until next week but to get back to me to let me know what he would like to do

20/04/2020 | Rebecca | GC Cancelled, emailed to inform we will allow to stay LIVE for 3 months

14/01/2020 | Zi | Infusion Soft - name is not showing up I will query with Dan. Certificate will be sent in January 2020 for the year

10/12/2019 | Zi | Clinic in Bicester does not yet have CQC registration Dr Harb uses Omniya Clinic in London for Surgery which is registered with CQC

09/12/2019 | Zi | Correction to GMC Dr Ayad Harb GMC 6129550 Plastic surgery From 17 Nov 2017

09/12/2019 | Zi | Website includes surgical procedures - email sent asking for clarification.

09/12/2019 | Zi | Name Check has been unchecked.

09/12/2019 | Zi | Alternative phone number 01869 241925

09/12/2019 | Zi | Dr Harb GMC 6147086

09/12/2019 | Zi | Treatments updates by clinic

09/12/2019 | Zi | First payment 12/12/19

Date: 10-04-2023

Name: Sarah van Thiel

Tel: 07938452918

Email: sarahvanthiel@hotmail.com

Treatment/Product: Laser and IPL Skin Rejuvenation

Enquiry: Hi there, I am based in the Middle East and my dermatologist has recommended IPL for sun damage and blood vessels. I will be in the U.K. for the summer and was hoping you could give me information on any suitable procedures you offer in clinic. Many thanks, Sarah