“I had an appointment with Amanda who is a lovely lady however after reading the review on this site I was apprehensive and wasnt sure if all the other reviews were honest as many clinics write reviews themselves and I think I was right! I had botox and a filler and whilst the botox results were good the filler was not. The filler left my eyes looking worse than they were. I asked Amanda if I would be better with surgery and she insisted she could sort the issue out, I was not happy and will not be returning to this clinic! So disappointing as I thought it was a credible clinic!”
Clinic Reply: “Hi Julie
I am really sorry to hear this. These problems are always difficult to deal with online and I am afraid
I am struggling to identify you as I cannot find a Julie on our records who has had botox and filler
under the eyes. I am not sure why you did not come back for a review if you were having problems
as we have a policy of offering everyone a review and everybody is told that if they experience
problems at any stage or are unhappy with the outcome of their treatment to get in touch with us
whatever the time lapse since treatment. I would be very happy for you to get in contact with us so
that we could see you and sort it out for you.
I am a little puzzled about what you say about when you asked about surgery. I do refer people for
surgery on occasion but always after discussion when we have talked through the options. If I think
I can help I will. I do try to give a realistic expectation of what the outcome is likely to be, using
photographs and then together we make a decision. I am sorry if I failed to make the right decision
with you.
We never write our own reviews. Neither do we remove negative feedback as we always respond
and believe in being open and honest and trying to do our very best to make people as happy as
we possibly can.
Please do give us a ring Julie as we would be very happy to hear from you.
”
