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Refresh Southwest Clinic Plymouth Reviews

Manadon House, 31 Conqueror Drive , Manadon Park, Plymouth , PL5 3UT

07825 Reveal Number

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Average user rating

Rated 5/5

based on 4 customer reviews

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Rating Breakdown

5 Stars
4 Stars
3 Stars
2 Stars
1 Star


May 26, 2016
From the initial telephone conversation with Natalie to The lovely Doctor who carried out the Botox treatment the whole process was first class. I was recommended to Refresh by an existing client who was delighted with her results. i would not hesitate to recommend Refresh myself to anyone who needs a boost to their confidence and looks. Do yourself a favour and book a treatment, you will not regret it. Than you all at Refresh.

Location: london

April 22, 2015
Visiting from London and decided to contact the clinic to enquire about some procedures. The only other time I have had someone be so blunt and rude over the phone was over a mis processed take away pizza order. I cannot comment on the actual procedures but if this is the front of house I dread to think what the rest of the business is conducted like.

Clinic Reply

We received a call from this lady enquiring about a procedure and advised that we would call her with some appointment times once we had spoken to the doctor concerned later that day. The client advised that she required an appointment at the end of the month and would prefer a morning appointment if possible. The Doctor advised that there were no morning appointments available and could offer a 18.30 appointment on 28th April. I called the client and explained who I was. Her exact words were “I am going into a meeting, call me in the morning, and put the phone down.. The conversation was extremely brief and very abrupt. I called the client at the earliest opportunity the following morning at 11:15, to offer her the appointment. The client advised me that she was away until the end of the month and wanted an appointment early May. I told her that I had misunderstood and thought that she wanted an appointment at the end of the month. I said I would need to get back to the Doctor to find some alternative dates to suit. The client was then very rude and told me she asked for a call back before 11 o’clock. I explained to her it was me that she had spoken to briefly yesterday and that we agreed I’d call her in the morning, but no specific time was requested. Her response was ‘Goodbye’ and she put the phone down. We pride ourselves in our customer service, and am extremely disappointed that this client feels she has not had a good experience when contacting our Clinic. We have never had a poor review in 8 years and many of our clients come here because they find us so friendly and approachable. I honestly feel that we responded to her enquiry and tried to accommodate her needs as much as possible and it is a shame she feels this was not good enough. Should the client wish to accept our apology we would be more than happy to make suitable arrangements for a convenient appointment for treatment. If you would like to call and discuss this review in more detail, please feel free to contact me at the clinic on 01752 228107. Natalie

May 12, 2011
It took me years to pluck up the courage to find out about laser hair removal I really didnt believe that there could be such a thing as permanent hair removal and I was very sceptical. However, the time and effort it was taking me to keep my legs hair free was proving a real problem so I finally decided to give it a go. I went to Refresh in Plymouth. Firstly I was made to feel very welcome not just on my first visit but each time I went there. Appointments were fitted in to suit me and my busy life style. The treatment was no more uncomfortable then having my legs waxed and the therapist was really experienced and also very friendly. About 3 weeks after my first visit I started to notice little bald patches on my legs! After the second visit these patches increased and finally after 4 visits my legs were hair free!! I couldnt believe it just 6 short hours of my life and I looked and felt completely different! But even then lots of people told me it wouldnt last. Well here I am almost a year later. I havent once had to wax, shave or do anything else to my legs! I can wear skirts, go swimming etc without even having to think about it! I can hardly wait for this summer to come along! It was worth every penny and I cannot say how much difference it has made to my life. If you are thinking about having laser hair treatment at Refresh I wouldnt hesitate.

May 12, 2011
No amount of diet and exercise would shift my saddlebags. They were totally down to genetics. The team at Refresh were incredibly professional and answered all of my concerns. I had been put off traditional liposuction due to a long recovery time and the worry of ending up with loose skin. The procedure was quick, painless and strangely enjoyable due to a fabulous surgeon who chatted and reassured throughout. Recovery was really quick, I was back at work the next day! I have completely changed shape, my skin is smooth and the result far exceeded my expectation. Refresh also offered a great follow up service to ensure my expectations were met. I cannot recommend it more highly, I feel amazing!

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