Here at the Christine Clarke Clinic we greatly value our clients and pride ourselves on our business and client handling skills. In our opinion all the questions posed during the telephone conversation with this gentleman were answered both professionally and correctly, as was the advice given. Treatment prices given over the telephone are only guideline prices and although courses are always available, these are often tailored to the needs of the individual at the time of the consultation, so specific or absolute prices cannot be given prior to consultation. Our receptionist was quite correct not to divulge information regarding the number of treatments received by other clients, which was requested by the gentleman, as this varies due to many factors. She was also correct to state that both the consultation and a patch test is compulsory prior to commencing treatment. When informed of this the gentleman was quite dismissive, stating that a patch test wasn’t necessary as he had already had one. Unfortunately, as we cannot validate the patch test done by another clinic, using potentially differing devices and treatment settings, we cannot use the knowledge of a past patch test as a reason to commence treatment; we must perform our own patch test to ensure patient safety prior to treatment. Sadly, I feel that the manner in which my receptionist was addressed was both abrupt and unpleasant and totally unnecessary. The gentleman was offered a free consultation to discuss patient specific treatment options and prices but declined to accept.
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