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Job Title: Front of House & Admin Coordinator Location: Harley Street, London Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week) Hours: Monday to Friday, 9am6pm + occasional Saturdays
About the Role Were looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.
Key Responsibilities:
<ul>
<li>
Welcome and check in clients warmly, creating a professional and comfortable environment
</li>
<li>
Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email
</li>
<li>
Coordinate patient journeys, from pre-treatment instructions to post-treatment care
</li>
<li>
Handle payments, consent forms, and aftercare packs
</li>
<li>
Keep the reception area impeccable and aligned with luxury standards
</li>
<li>
Support admin duties including stock management, deliveries, audits, and document compliance
</li>
<li>
Assist with patient photography, online reviews, and CRM communications
</li>
</ul>
Skills & Attributes:
<ul>
<li>
Outstanding interpersonal and communication skills
</li>
<li>
Discreet, empathetic, and confident handling VIP patients
</li>
<li>
Impeccable attention to detail and high standards of presentation
</li>
<li>
Proactive, team-oriented, and solutions-focused
</li>
<li>
Experience in clinical, aesthetic, or luxury hospitality settings preferred
</li>
</ul>
Requirements:
<ul>
<li>
Confident using clinic software (e.g., Pabau, CRM/EMR systems)
</li>
<li>
Proficiency in MS Office; photography experience a bonus
</li>
<li>
Knowledge of CQC protocols or surgical practice is a plus
</li>
<li>
Excellent written and spoken English; other languages a bonus
</li>
</ul>
Benefits:
<ul>
<li>
Competitive salary from £32,000 + incentives, based on experience
</li>
<li>
Staff discounts on treatments and products
</li>
<li>
Ongoing training and CPD opportunities
</li>
<li>
Central location in Harley Street, with a high-end working environment
</li>
</ul>
Interested? Email <a data-start="1954" data-end="1982">sabrina@consultingroom.co.uk</a> or call 07734 203105 to discuss this opportunity further.
Apply now and step into a world where luxury and excellence meet in the aesthetics industry!

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