Modules | Receptionist Telephone Training

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Order Module Name Questions Downloads Change Order Update
1 The Importance of Reception and Your Role QUESTIONS DOWNLOADS EDIT DEL
2 Preparing for Receieving Phone calls and Handling Clients QUESTIONS DOWNLOADS EDIT DEL
3 Making a Great First Impression and Building Rapport QUESTIONS DOWNLOADS EDIT DEL
4 Speaking Clearly, with the Proper Tone and Positive Speech QUESTIONS DOWNLOADS EDIT DEL
5 Effective Listening and Dealing with the Tricky Ones QUESTIONS DOWNLOADS EDIT DEL
6 Good On-Hold and Call Transferring Practice QUESTIONS DOWNLOADS EDIT DEL
7 Client Types and Their Importance QUESTIONS DOWNLOADS EDIT DEL
8 Booking a Consultation QUESTIONS DOWNLOADS EDIT DEL
9 Upselling and Monitoring Performance QUESTIONS DOWNLOADS EDIT DEL
10 Mystery Shopping QUESTIONS DOWNLOADS EDIT DEL