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<p class="Default">Module 6 <span style="font-size:11.0pt">will demonstrate good on-hold procedures and call-transferring techniques. These should be practiced so they are smooth and seamless. Please answer the multiple-choice questions in this section</span> and listen to the attached file containing an example of an on-hold script <span style="font-size:11.0pt;mso-bidi-font-weight:bold">before progressing to Module </span>7.<o:p></o:p></p>

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