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<p class="MsoListParagraph" style="margin-bottom:0cm;margin-bottom:.0001pt; mso-add-space:auto;line-height:normal">Module 4 will focus on voice and tone. Making yourself heard to a client doesn’t just mean talking loudly, it relies on speaking clearly, with the correct tone and using the right words. Please answer the multiple-choice questions in this section and download and complete the attached exercise before progressing to Module 5.<o:p></o:p></p>

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