06/02/2023 | rebecca | Changed gc payments to £0 per month for 6 months as per previous notes, added a reminder to the tracker in June to follow up to see if there has been any improvements, follow up again June
06/02/2023 | rebecca | Yvette emailed admin requesting to cancel her membership, checked stats and she hasn't received a single enquiry in the past 12 months, sent her this email, awaiting response... Rebecca Graham Attachments 14:17 (1 minute ago) to yvette Hi Yvette Thank you for your email requesting to cancel your membership, I can certainly assist you with this, however, before I do so, I just wanted to mention that I have had a look into your stats to see how well your profile has performed over the past 12 months and I can see for some reason you have not received a single lead via our platform!?! This is very unusual I have to say & please accept our sincere apologies for this not being picked up earlier. I will be having a look into seeing why this may be as there must have been an error somewhere along the lines as it is not the norm? Anyhow, in the meantime, providing that your clinic is still running, I would like to try and see if we can support you rather than cancel your subscription so that we can try and rectify this for you. I have changed your direct debit payments to £0 per month as I would like to offer free membership for the next 6 months & I shall see if my membership team can make some improvements for you in regards to the content, I will also give you a FREE upgrade to a highlighted listing which helps your profile stand out from the rest in the search. Hopefully by doing this we will see some improvements in regards to lead generation to your clinic. Please let me know if your clinic is no longer running as I will archive the listing completely, or if you are still running and wish to remain on our platform free of charge for 6 months to see if we can improve our service to you then we will do that. Please also remember all of our other useful tools that we have in our members area that are available to you, such as our "Art of Consultation Training Course" Teaching you how to comfortably upsell without feeling like your selling, the do's and don'ts of consultation, that sort of thing, it's completely free service that's available to our members & well worth investing your time into completing the training if you haven't already done so. The course is CPD accredited and you receive a certificate at the end of it. We also have a "Call Handling training course" available for your reception staff which is really good, and also last year we added another online training course on how to advertise on your social media platforms. (I have attached our full members guide so that you can see all of the other services we offer to our members that are available to you) I will leave your membership active so that you have access to all of these training's & I will review your membership again in 6 months time to see if there has been any improvements. If you have any questions or would like to have a chat please don't hesitate to get in touch. Kind Regards Rebecca Graham
03/09/2021 | Sabrina | info added to profile
17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.
09/06/2021 | Sabrina | added one facebook review I could find, no other reviews on any other platforms
25/05/2021 | DanielleLowe | added reviews as requested from Klaudia
23/04/2021 | DanielleLowe | Certificate and offer to help improve profile sent
19/04/2021 | DanielleLowe | Convalia Health and Convalia Health London
19/04/2021 11:03 : Notes updated by Rebecca.
Klaudia got in touch as she said that she works one day a week at Whole Harmony Wellbeing Centre who we have listed, this clinic no longer wants to be advertised on CR so Klaudia has reuested that she goes it alone with us, she works from 2 clinic locations and would like both listed with us, she is a single handed practioner so eligble for half price, adding to cmanager, Dani- you might like to pull some info over from Whole Harmony when building the profile??
GMC7450638
17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.
09/06/2021 | Sabrina | added facebook reviews
27/04/2021 | DanielleLowe | certificate sent
21/04/2021 | DanielleLowe | 18 point check done and welcome email sent
21/04/2021 10:12 : Notes updated by Rebecca.
Emma mentioned that she also offers skinpen and Profhilo now which isn't on her website as yet, will ask Dani to add this to her services
21/04/2021 10:11 : Notes updated by Rebecca.
Spoke to Emma talked through all benefits of membership, she is a single handed practioner who has a doctor who prescribes for her Dr Hana Harvey gmc3584754
Emma is a nurse NMC 95I2428E, happy to proceed with membership, paid for the year upfront £192 via GC, I have only set up a one off payment as she wants to see how this year goes first before committing to annual payments, I will wrike a task to follow up this time next year to see if she wants to continue etc, adding to cmanager
17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.
10/06/2021 | Sabrina | no reviews available to add
27/04/2021 | DanielleLowe | 18 point check, welcome email and certifciate sent
22/04/2021 01:00 : Notes updated by Rebecca.
GC payments set up under The Malvern adding to cmanager
22/04/2021 01:00 : Notes updated by Rebecca.
Does not offer injectables no accreds needed
22/04/2021 10:52 : Notes updated by Rebecca.
Spoke to Yvette discussed all benefits of membership, she is a single handed practioner so eligible for half price, happy to proceed sent gc link
21/04/2021 11:25 : Notes updated by Rebecca.
Spoke to Yvette really lovely lady, was driving to clinic when i called but said she would call me tomorrow if i don't call her first, seems keen
07/04/2021 11:45 : Notes updated by Rebecca.
Tried calling again no answer, left voice message
06/04/2021 11:11 : Notes updated by Rebecca.
Tried calling no answer no message left