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Status | Last Contact: 19/08/2025 14:21:29

03/09/2021 | Sabrina | info added to profile

17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.

09/06/2021 | Sabrina | added one facebook review I could find, no other reviews on any other platforms

25/05/2021 | DanielleLowe | added reviews as requested from Klaudia

23/04/2021 | DanielleLowe | Certificate and offer to help improve profile sent

19/04/2021 | DanielleLowe | Convalia Health and Convalia Health London

19/04/2021 11:03 : Notes updated by Rebecca. Klaudia got in touch as she said that she works one day a week at Whole Harmony Wellbeing Centre who we have listed, this clinic no longer wants to be advertised on CR so Klaudia has reuested that she goes it alone with us, she works from 2 clinic locations and would like both listed with us, she is a single handed practioner so eligble for half price, adding to cmanager, Dani- you might like to pull some info over from Whole Harmony when building the profile?? GMC7450638 17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.

09/06/2021 | Sabrina | added facebook reviews

27/04/2021 | DanielleLowe | certificate sent

21/04/2021 | DanielleLowe | 18 point check done and welcome email sent

21/04/2021 10:12 : Notes updated by Rebecca. Emma mentioned that she also offers skinpen and Profhilo now which isn't on her website as yet, will ask Dani to add this to her services 21/04/2021 10:11 : Notes updated by Rebecca. Spoke to Emma talked through all benefits of membership, she is a single handed practioner who has a doctor who prescribes for her Dr Hana Harvey gmc3584754 Emma is a nurse NMC 95I2428E, happy to proceed with membership, paid for the year upfront £192 via GC, I have only set up a one off payment as she wants to see how this year goes first before committing to annual payments, I will wrike a task to follow up this time next year to see if she wants to continue etc, adding to cmanager 17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.

10/06/2021 | Sabrina | no reviews available to add

27/04/2021 | DanielleLowe | 18 point check, welcome email and certifciate sent

22/04/2021 01:00 : Notes updated by Rebecca. GC payments set up under The Malvern adding to cmanager 22/04/2021 01:00 : Notes updated by Rebecca. Does not offer injectables no accreds needed 22/04/2021 10:52 : Notes updated by Rebecca. Spoke to Yvette discussed all benefits of membership, she is a single handed practioner so eligible for half price, happy to proceed sent gc link 21/04/2021 11:25 : Notes updated by Rebecca. Spoke to Yvette really lovely lady, was driving to clinic when i called but said she would call me tomorrow if i don't call her first, seems keen 07/04/2021 11:45 : Notes updated by Rebecca. Tried calling again no answer, left voice message 06/04/2021 11:11 : Notes updated by Rebecca. Tried calling no answer no message left " name="Notes">

Membership Reinstatement

1) Introduction

“Hello, is that Yvette? Hi, it’s Interloper! calling from Consulting Room. How are you today? I’m just getting in touch regarding your clinic’s membership — I’ve noticed payments have stopped and I wanted to check in with you.”

2) Confirm Contact Details

Check contact details and ask for the main person who you can deal with.
If they are different than the ones on record update the form.

3) Understand Why Membership Stopped

“Can I ask if there was a particular reason you decided to pause or cancel your membership?”

Cost concerns?

Not using benefits?
Change in business situation?

→ Listen carefully and note their reason.

4) Reinstate or Offer Reduced Option

“As part of your membership, you and your clinic team get access to a wide range of free benefits, including:”

Highlight Membership Benefits (Free Offers)

Free financial overview referral
Training discounts for staff
Free CPD magazines for everyone in clinic
Access to Safety in Aesthetics Register
HR support and advice
Exclusive discounts on services & products via our partners
Free industry training sessions
Referrals to trusted suppliers
Option to become an author on our industry blog (great visibility!)

Extra Value Options

“We can also include as part of your membership or as a one-off payment:”

Classifieds & recruitment listings
Legislation updates and support
“And if your clinic runs training or workshops, we can help with training academy referrals (small additional cost).”

“We’d really love to have you continue as part of our community.”

Notes:

Make a point of one new customer paying for over 3 years of our services.

Go for £20 if not reduce to £16. If still no, pass to Bree

If they dont want to join send auto final email and remove from CR.

Contact Details

Clinic Name

Main Contact

Contact First Name

Contact Last Name

Contact Tel

Contact Email

Clinic Contact

Clinic Tel

Clinic Email 1

Clinic Email 2

Website

Address Line 1

Address Line 2

Town / City

Postcode

Notes

<p>06/02/2023 | rebecca | Changed gc payments to £0 per month for 6 months as per previous notes, added a reminder to the tracker in June to follow up to see if there has been any improvements, follow up again June</p><hr><p>06/02/2023 | rebecca | Yvette emailed admin requesting to cancel her membership, checked stats and she hasn't received a single enquiry in the past 12 months, sent her this email, awaiting response... Rebecca Graham <rebecca.graham@consultingroom.co.uk> Attachments 14:17 (1 minute ago) to yvette  Hi Yvette  Thank you for your email requesting to cancel your membership, I can certainly assist you with this, however, before I do so, I just wanted to mention that I have had a look into your stats to see how well your profile has performed over the past 12 months and I can see for some reason you have not received a single lead via our platform!?! This is very unusual I have to say & please accept our sincere apologies for this not being picked up earlier.  I will be having a look into seeing why this may be as there must have been an error somewhere along the lines as it is not the norm?  Anyhow, in the meantime, providing that your clinic is still running, I would like to try and see if we can support you rather than cancel your subscription so that we can try and rectify this for you.  I have changed your direct debit payments to £0 per month as I would like to offer free membership for the next 6 months & I shall see if my membership team can make some improvements for you in regards to the content, I will also give you a FREE upgrade to a highlighted listing which helps your profile stand out from the rest in the search.  Hopefully by doing this we will see some improvements in regards to lead generation to your clinic.  Please let me know if your clinic is no longer running as I will archive the listing completely, or if you are still running and wish to remain on our platform free of charge for 6 months to see if we can improve our service to you then we will do that.  Please also remember all of our other useful tools that we have in our members area that are available to you, such as our "Art of Consultation Training Course" Teaching you how to comfortably upsell without feeling like your selling, the do's and don'ts of consultation, that sort of thing, it's completely free service that's available to our members & well worth investing your time into completing the training if you haven't already done so. The course is CPD accredited and you receive a certificate at the end of it.  We also have a "Call Handling training course" available for your reception staff which is really good, and also last year we added another online training course on how to advertise on your social media platforms. (I have attached our full members guide so that you can see all of the other services we offer to our members that are available to you)  I will leave your membership active so that you have access to all of these training's & I  will review your membership again in 6 months time to see if there has been any improvements.  If you have any questions or would like to have a chat please don't hesitate to get in touch.  Kind Regards  Rebecca Graham</p><hr><p>03/09/2021 | Sabrina | info added to profile</p><hr>17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.

<hr><p>09/06/2021 | Sabrina | added one facebook review I could find, no other reviews on any other platforms</p><hr><p>25/05/2021 | DanielleLowe | added reviews as requested from Klaudia</p><hr><p>23/04/2021 | DanielleLowe | Certificate and offer to help improve profile sent</p><hr><p>19/04/2021 | DanielleLowe | Convalia Health and Convalia Health London</p><hr>19/04/2021 11:03 : Notes updated by Rebecca.
Klaudia got in touch as she said that she works one day a week at Whole Harmony Wellbeing Centre who we have listed, this clinic no longer wants to be advertised on CR so Klaudia has reuested that she goes it alone with us, she works from 2 clinic locations and would like both listed with us, she is a single handed practioner so eligble for half price, adding to cmanager, Dani- you might like to pull some info over from Whole Harmony when building the profile??

GMC7450638

17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.

<hr><p>09/06/2021 | Sabrina | added facebook reviews</p><hr><p>27/04/2021 | DanielleLowe | certificate sent</p><hr><p>21/04/2021 | DanielleLowe | 18 point check done and welcome email sent</p><hr>21/04/2021 10:12 : Notes updated by Rebecca.
Emma mentioned that she also offers skinpen and Profhilo now which isn't on her website as yet, will ask Dani to add this to her services

21/04/2021 10:11 : Notes updated by Rebecca.
Spoke to Emma talked through all benefits of membership, she is a single handed practioner who has a doctor who prescribes for her Dr Hana Harvey gmc3584754
Emma is a nurse NMC 95I2428E, happy to proceed with membership, paid for the year upfront £192 via GC, I have only set up a one off payment as she wants to see how this year goes first before committing to annual payments, I will wrike a task to follow up this time next year to see if she wants to continue etc, adding to cmanager


17/08/2021 10:56 : 2021 clinic payment checked by Sabrina.

<hr><p>10/06/2021 | Sabrina | no reviews available to add</p><hr><p>27/04/2021 | DanielleLowe | 18 point check, welcome email and certifciate sent</p><hr>22/04/2021 01:00 : Notes updated by Rebecca.
GC payments set up under The Malvern adding to cmanager

22/04/2021 01:00 : Notes updated by Rebecca.
Does not offer injectables no accreds needed

22/04/2021 10:52 : Notes updated by Rebecca.
Spoke to Yvette discussed all benefits of membership, she is a single handed practioner so eligible for half price, happy to proceed sent gc link

21/04/2021 11:25 : Notes updated by Rebecca.
Spoke to Yvette really lovely lady, was driving to clinic when i called but said she would call me tomorrow if i don't call her first, seems keen

07/04/2021 11:45 : Notes updated by Rebecca.
Tried calling again no answer, left voice message

06/04/2021 11:11 : Notes updated by Rebecca.
Tried calling no answer no message left

Update Notes

Payment Details

Payment Method

Renewel Date

Payment Frequency

Payment Amount

GoCardless Code