Edit Registration

1) Introduction

“Hello, is that christine? Hi, it’s Interloper! calling from Consulting Room. How are you today? I’m just getting in touch regarding your clinic’s membership — I’ve noticed payments have stopped and I wanted to check in with you.”

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2) Confirm Contact Details

Check contact details and ask for the main person who you can deal with.
If they are different than the ones on record update the form.

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3) Understand Why Membership Stopped

“Can I ask if there was a particular reason you decided to pause or cancel your membership?”

Cost concerns?

• Not using benefits?
• Change in business situation?

→ Listen carefully and note their reason.

Update Reason For Leaving

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4) Reinstate or Offer Reduced Option

“As part of your membership, you and your clinic team get access to a wide range of free benefits, including:”

Highlight Membership Benefits (Free Offers)

• Free financial overview referral
• Training discounts for staff
• Free CPD magazines for everyone in clinic
• Access to Safety in Aesthetics Register
• HR support and advice
• Exclusive discounts on services & products via our partners
• Free industry training sessions
• Referrals to trusted suppliers
• Option to become an author on our industry blog (great visibility!)

Extra Value Options

“We can also include as part of your membership or as a one-off payment:”

• Classifieds & recruitment listings
• Legislation updates and support
• “And if your clinic runs training or workshops, we can help with training academy referrals (small additional cost).”

“We’d really love to have you continue as part of our community.”

Notes:

Make a point of one new customer paying for over 3 years of our services.

Go for £20 if not reduce to £16. If still no, pass to Bree

If they dont want to join send auto final email and remove from CR.