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Status | Last Contact: 19/08/2025 14:11:44

22/10/2019 | Zi | Intralipotherapy Injections removed from Special offers while Lorna investigates.

22/10/2019 | Lorna | Removed Dermabrasion from Treatment FAQs as this is surgical. They already had microdermabrasion ticked too. Some of the deep links were broken, fixed those too.

25/09/2019 | Zi | Kara Diane Jones NMC 06D0601E Nurse Independent / Supplementary Prescriber

25/09/2019 | Zi | Don't finish final check until we have this information

25/09/2019 | Zi | I spoke to Sandra today and we agreeed to set the clinic live but without any links to Botox injections until we receive the NMC number for the nurse presciber Dianne and Cara (there are two she works with)

23/09/2019 | Zi | Email sent again for presciber NMC reg

17/09/2019 | Zi | S F Brown is contact name for GoCardless

17/09/2019 | Zi | Website used to complete 7,8,9

17/09/2019 | Zi | First GC payment due 20/9/19

16/09/2019 | Zi | £27 - 12 months for the price of 9

16/09/2019 | Zi | Email sent asking for Diane Amanda Smith's NMC number

16/09/2019 | Zi | GoCardless set up pending first payment 18/9

16/09/2019 | Zi | Sandra Brown 00D0197E non prescriber - Diane Amanda Smithis the presciber and her NMC number is needed before we can set this clinic live

11/09/2019 06:10 : Notes updated by Rebecca. Spoke to Sandra (San) really lovely lady, shes a nurse (non prescriber) who works in A&E but also has a clinic, NMC 00D0197E She said her prescribers name is Diane Amanda Smith advised that the office will require her nmc registration number, happy to proceed with membership, offered 12for9 as money is tight but has taken out a high lighted listing instead. 09/09/2019 10:27 : Notes updated by Rebecca. No answer, left msg 17/08/2021 09:56 : 2021 clinic payment checked by Sabrina.

24/11/2020 | Zi | Half price for 1 year

19/11/2020 | Rebecca | Follow up call made as free trial coming to an end, discussed stats happy to proceed with half price membership, not single spec was half price or nothing, I said we would be reviewing the half price offer in 12 months time, set up gc under s white

15/09/2020 | Zi | Corona Free Members on 2020 Tracker

01/07/2020 | Zi | welcome email sent

29/06/2020 | Zi | Medical accreditations checked as part of audit

25/06/2020 | Zi | Prescriber details need to be checked

25/06/2020 | Zi | All updates done by Sean - so he must be in business now

24/06/2020 | Rebecca | On archived list to call, tried calling but has a very strange answerphone service where you can't leave a message, will reactivate listing as only cancelled membership last year, will email Sean to let him know we are allowing 3 months free membership

26/09/2019 | Rebecca | Cancelled gc payment

25/09/2019 | Zi | Sean emailed to say that the clinic he was hoping to set up has fallen through. Ron has authorised a refund which Zi will administer. REbecca will cancel GC payment or ask Sean to

24/09/2019 | Zi | Sections 7,8,9 completed from facebook listing

23/09/2019 | Zi | email sent to ask about a website and any more social media sites

17/09/2019 | Zi | First GOCardless payment 24/9/19

16/09/2019 10:10 : Notes updated by Rebecca. Sean's NMC 15D3823E Prescriber is Rochelle Fudbury 11L0079E 16/09/2019 10:09 : Notes updated by Rebecca. Spoke to Sean lovely guy, currently works as a nurse for the NHS but has started up a clinic on the side, happy to proceedwith membership, payment received " name="Notes">
Membership Reinstatement

1) Introduction

“Hello, is that Sean? Hi, it’s Interloper! calling from Consulting Room. How are you today? I’m just getting in touch regarding your clinic’s membership — I’ve noticed payments have stopped and I wanted to check in with you.”

2) Confirm Contact Details

Check contact details and ask for the main person who you can deal with.
If they are different than the ones on record update the form.

3) Understand Why Membership Stopped

“Can I ask if there was a particular reason you decided to pause or cancel your membership?”

Cost concerns?

  • Not using benefits?
  • Change in business situation?

→ Listen carefully and note their reason.

4) Reinstate or Offer Reduced Option

“As part of your membership, you and your clinic team get access to a wide range of free benefits, including:”

Highlight Membership Benefits (Free Offers)

  • Free financial overview referral
  • Training discounts for staff
  • Free CPD magazines for everyone in clinic
  • Access to Safety in Aesthetics Register
  • HR support and advice
  • Exclusive discounts on services & products via our partners
  • Free industry training sessions
  • Referrals to trusted suppliers
  • Option to become an author on our industry blog (great visibility!)

Extra Value Options

“We can also include as part of your membership or as a one-off payment:”

  • Classifieds & recruitment listings
  • Legislation updates and support
  • “And if your clinic runs training or workshops, we can help with training academy referrals (small additional cost).”

“We’d really love to have you continue as part of our community.”

Notes:

Make a point of one new customer paying for over 3 years of our services.

Go for £20 if not reduce to £16. If still no, pass to Bree

If they dont want to join send auto final email and remove from CR.

Contact Details

Main Contact

Clinic Contact

Notes
Payment Details
GoCardless Customer Link