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Status | Last Contact: 19/08/2025 13:21:36

22/10/2019 | Zi | Dr Victoria Gaub GMC 6085545; Dr Prem Gaub GMC 4662099

22/10/2019 | Zi | GC contact Golden Ratio Clinic (Victoria Gauba) paying for this clinic only

17/10/2019 | Lorna | CQC Registered - https://www.cqc.org.uk/location/1-5197698054 Not a great report most recently published in Sept 2019 with various areas requiring improvement.

17/10/2019 | Lorna | All the website and social links, plus content in the profile points to the Golden Ratio Cosmetic Medical Clinic so that needs updating, especially as web links don't work anymore. I have asked Zi to reconcile this entry with the one we have for Evolution Clinic (https://www.consultingroom.com/c-manager/clinics/Clinics/Clinic-Display.asp?clinic_id=3367) as they may be paying twice and things certainly need updating.

17/10/2019 | Lorna | They bought the Evolutions Clinic in Winchester.

09/02/2018 | Holly | Changed name

22/11/2017 | Zi | added new address Zi

14/07/2016 | Madi | Full member - paying £27/month via GC since 4.2.16

04/04/2016 | Madi | Section 19- Checked off as part of backdated database move

04/02/2016 | Joe | Signed up via gocardless - adding in any missing data and sending Victoria her password

16/11/2015 | Diane | sent Victoria an email re membership and seminar tickets.

02/10/2015 | Diane | Cb Left message with Victoria sounds like she has had some personal problems, has a hydrafacial machine and has not launched it yet.

01/10/2015 | Diane | Cb Victoria Gauba.

24/08/2015 | Shona | Section 16: No accreditations listed on their website please obtain these when doing the phone

24/08/2015 | Shona | Section 12: No image suitable on website, get a logo sent over when doing the phone call

24/08/2015 | Shona | Section 9: No products on website, find out what they use when doing the call

24/08/2015 | Shona | Section 8: Not 100% if that is full treatment list, ask for full treatment list and prices when doing call

24/08/2015 | Shona | Section 6: No social media links on website, get these when doing call

" name="Notes">

Membership Reinstatement

1) Introduction

“Hello, is that Victoria? Hi, it’s Interloper! calling from Consulting Room. How are you today? I’m just getting in touch regarding your clinic’s membership — I’ve noticed payments have stopped and I wanted to check in with you.”

2) Confirm Contact Details

Check contact details and ask for the main person who you can deal with.
If they are different than the ones on record update the form.

3) Understand Why Membership Stopped

“Can I ask if there was a particular reason you decided to pause or cancel your membership?”

Cost concerns?

Not using benefits?
Change in business situation?

→ Listen carefully and note their reason.

4) Reinstate or Offer Reduced Option

“As part of your membership, you and your clinic team get access to a wide range of free benefits, including:”

Highlight Membership Benefits (Free Offers)

Free financial overview referral
Training discounts for staff
Free CPD magazines for everyone in clinic
Access to Safety in Aesthetics Register
HR support and advice
Exclusive discounts on services & products via our partners
Free industry training sessions
Referrals to trusted suppliers
Option to become an author on our industry blog (great visibility!)

Extra Value Options

“We can also include as part of your membership or as a one-off payment:”

Classifieds & recruitment listings
Legislation updates and support
“And if your clinic runs training or workshops, we can help with training academy referrals (small additional cost).”

“We’d really love to have you continue as part of our community.”

Notes:

Make a point of one new customer paying for over 3 years of our services.

Go for £20 if not reduce to £16. If still no, pass to Bree

If they dont want to join send auto final email and remove from CR.

Contact Details

Clinic Name

Main Contact

Contact First Name

Contact Last Name

Contact Tel

Contact Email

Clinic Contact

Clinic Tel

Clinic Email 1

Clinic Email 2

Website

Address Line 1

Address Line 2

Town / City

Postcode

Notes

10/04/2024 11:00 : 2021 clinic payment checked by Craiglowe.

<hr>15/03/2023 02:47 : 2021 clinic payment checked by Craiglowe.

<hr><p>16/01/2023 | DanielleLowe | cqc https://www.cqc.org.uk/location/1-5197698054</p><hr>12/08/2021 10:46 : 2021 clinic payment checked by Sabrina.

<hr><p>22/02/2021 | Zi | Botox added as treatment</p><hr><p>26/06/2020 | Zi | Medical accreditations checked as part of audit</p><hr><p>19/07/2016 | Madi | Full members - paying £27/month via GC since 7.7.15</p><hr><p>29/04/2016 | Madi | Section 19- Checked off as part of backdated database move</p><hr><p>19/04/2016 | Madi | Section 16- Fayaz Hasham GMC 7006783</p><hr><p>02/03/2016 | Joe | Have added some conditions based upon their website</p><hr><p>08/02/2016 | Maria | Hiten made contact with Shona today - which came to my email. Looking at their profile there are no treatments?! Why on earth Hiten wasn't asked in the first place instead of waiting for the website to be up and running is beyond understandable.</p><hr><p>25/09/2015 | Diane | Hitem found website a bit difficult to use so he will send us the bits and pieces in an email, said new website will e coming soon!</p><hr><p>25/09/2015 | Diane | left message on mobile need lots of info to update the website. will email if not heard.</p><hr><p>16/09/2015 | Shona | Website is still not live, one to follow up to find out when it will be completed </p><hr><p>03/09/2015 | Shona | Website is not live so struggling to complete a lot of the checks</p><hr>Advanced aesthetic Cosmetic Treatments.12/08/2021 10:46 : 2021 clinic payment checked by Sabrina.

<hr><p>07/12/2020 | Zi | Nurse Independent / Supplementary Prescriber</p><hr><p>02/12/2020 | Zi | SS sole practitioner</p><hr><p>30/11/2020 | Zi | certificate sent</p><hr><p>30/11/2020 | Zi | welcome email sent 15/7</p><hr><p>30/11/2020 | Rebecca | Follow up call made, happy to renew membership at half price for single handed clinic, set up gc under clinic name</p><hr><p>27/11/2020 | Rebecca | Called me to say you wishes to renew membership but missed her call on my day off, tried calling back no answer, sent text</p><hr><p>26/11/2020 | Rebecca | Tried calling after free trial no answser left msg, stats good, 407 page views 3 emails 11 phone calls</p><hr><p>06/07/2020 | Rebecca | On archived list to call, she was very happy to be relisted free of charge for 3 months, told her i would call her again in Oct to see if she wishes to continue, can offer single spec if she wishes to continue</p><hr><p>27/04/2016 | Maria | Cancelled Membership </p><hr><p>19/10/2015 | Diane | cb answer machine.</p><hr><p>16/10/2015 | Diane | Cb answer machine will try later. Free list 3 months now. </p><hr><p>03/09/2015 | Shona | Section 9: Cant find products used in clinic, need to confirm this with clinic, she has already added some to the list but worth getting confirmation</p><hr>12/08/2021 10:46 : 2021 clinic payment checked by Sabrina.

<hr><p>02/09/2020 | Rebecca | Spoke to David more than happy to set gc payments back up and running again which i have now done</p><hr><p>26/06/2020 | Zi | Medical accreditations checked as part of audit</p><hr><p>19/03/2020 | Rebecca | Emailed clinic to advise that we are allowing 6 months free</p><hr><p>18/03/2020 | Zi | GC cancelled - clinic remains live for timebeing</p><hr><p>17/12/2019 | Zi | First payment 27/12/19</p><hr><p>17/12/2019 | Rebecca | Dr Joney De Souza GMC 7008632</p><hr><p>17/12/2019 | Rebecca | David made a new enquiry, happy to proceed with membership, payment received, re-listed old listing</p><hr><p>28/11/2017 | Zi | added new address Zi</p><hr><p>25/07/2016 | Maria | Archived - No response</p><hr><p>17/05/2016 | Madi | Section 19- Checked off as part of backdated database move</p><hr>12/08/2021 10:46 : 2021 clinic payment checked by Sabrina.

<hr><p>27/04/2021 | DanielleLowe | certificate sent</p><hr><p>07/01/2021 | Rebecca | Spoke to Stuart told him that we would freeze his payments until 7th April, set up this on gc, very happy</p><hr><p>07/01/2021 | Zi | Stuart emailed to request suspension of payments</p><hr><p>27/08/2020 | Zi | Galleries have been filled</p><hr><p>27/07/2020 | Zi | GC resumed 20/7/2020</p><hr><p>18/06/2020 | Zi | Medical accreditations checked as part of audit</p><hr><p>06/05/2020 | Zi | Email sent to inform them of a GC error asking for bank details to refund May 20 payment</p><hr><p>28/04/2020 | Zi | Email sent to ask them to fill empty galleries or they will be removed</p><hr><p>15/04/2020 | Rebecca | David emailed requesting to change his monthly payments from his business account to a credit card for the next few months due to cv, we are unable to set up credit card payments on go cardless so i have paused his payments until 20/07/2020 instead which he was over the moon about</p><hr><p>14/07/2016 | Madi | Full members - paying £27/month via GC since 30.7.15</p><hr><p>02/03/2016 | Madi | Section 18- Checked off as part of backdated database move</p><hr><p>24/09/2015 | Diane | Stuart rang me back he will email me Lucy and Stephanies accreditaions!</p><hr><p>24/09/2015 | Diane | sent email to stuart!</p><hr><p>24/09/2015 | Diane | spoke to Stefanie Green, Stuart Moore's partner he will deal with this! Changed emails and details to suit. </p><hr><p>24/08/2015 | Shona | Section 16: No accreditations listed on their website please obtain these when doing the phone</p><hr>12/08/2021 10:46 : 2021 clinic payment checked by Sabrina.

<hr><p>24/06/2020 | Zi | Medical accreditations checked as part of audit</p><hr><p>22/10/2019 | Zi | NOTES COPIED OVER FROM EVOLUTIONS (FORMER CLINIC AT THIS ADDRESS 17/10/2019 | Lorna | I have removed Andy as the main contact. He sold it to two Indian doctors who are now listed on the website. I will ask Zi to re-vet and contact this clinic for updates.  17/10/2019 | Lorna | Andy Tait has a new business called Skin Hub - it says this on his website - "In 2012 I open The Evolutions Clinic in Winchester and later sold that business in May 2017. I stayed on to help the new owners settle in and then fully retired in January 2019." http://skin-hub.co.uk/about-me/</p><hr><p>22/10/2019 | Zi | Dr Victoria Gaub GMC 6085545; Dr Prem Gaub GMC 4662099</p><hr><p>22/10/2019 | Zi | GC contact Golden Ratio Clinic (Victoria Gauba)  paying for this clinic only</p><hr><p>17/10/2019 | Lorna | CQC Registered - https://www.cqc.org.uk/location/1-5197698054 Not a great report most recently published in Sept 2019 with various areas requiring improvement.</p><hr><p>17/10/2019 | Lorna | All the website and social links, plus content in the profile points to the Golden Ratio Cosmetic Medical Clinic so that needs updating, especially as web links don't work anymore. I have asked Zi to reconcile this entry with the one we have for Evolution Clinic (https://www.consultingroom.com/c-manager/clinics/Clinics/Clinic-Display.asp?clinic_id=3367) as they may be paying twice and things certainly need updating. </p><hr><p>17/10/2019 | Lorna | They bought the Evolutions Clinic in Winchester. </p><hr><p>09/02/2018 | Holly | Changed name</p><hr><p>22/11/2017 | Zi | added new address Zi</p><hr><p>14/07/2016 | Madi | Full member - paying £27/month via GC since 4.2.16</p><hr><p>04/04/2016 | Madi | Section 19- Checked off as part of backdated database move</p><hr><p>04/02/2016 | Joe | Signed up via gocardless - adding in any missing data and sending Victoria her password</p><hr><p>16/11/2015 | Diane | sent Victoria an email re membership and seminar tickets.</p><hr><p>02/10/2015 | Diane | Cb Left message with Victoria sounds like she has had some personal problems, has a hydrafacial machine and has not launched it yet.</p><hr><p>01/10/2015 | Diane | Cb Victoria Gauba.</p><hr><p>24/08/2015 | Shona | Section 16: No accreditations listed on their website please obtain these when doing the phone</p><hr><p>24/08/2015 | Shona | Section 12: No image suitable on website, get a logo sent over when doing the phone call</p><hr><p>24/08/2015 | Shona | Section 9: No products on website, find out what they use when doing the call</p><hr><p>24/08/2015 | Shona | Section 8: Not 100% if that is full treatment list, ask for full treatment list and prices when doing call</p><hr><p>24/08/2015 | Shona | Section 6: No social media links on website, get these when doing call</p><hr>

Update Notes

Payment Details

Payment Method

Renewel Date

Payment Frequency

Payment Amount

GoCardless Code