Cuckoo Admin v2

Membership Reinstatement

1) Introduction

“Hello, is that Nina? Hi, it’s Interloper! calling from Consulting Room. How are you today? I’m just getting in touch regarding your clinic’s membership — I’ve noticed payments have stopped and I wanted to check in with you.”

2) Confirm Contact Details

Check contact details and ask for the main person who you can deal with.
If they are different than the ones on record update the form.

3) Understand Why Membership Stopped

“Can I ask if there was a particular reason you decided to pause or cancel your membership?”

Cost concerns?

Not using benefits?
Change in business situation?

→ Listen carefully and note their reason.

4) Reinstate or Offer Reduced Option

“As part of your membership, you and your clinic team get access to a wide range of free benefits, including:”

Highlight Membership Benefits (Free Offers)

Free financial overview referral
Training discounts for staff
Free CPD magazines for everyone in clinic
Access to Safety in Aesthetics Register
HR support and advice
Exclusive discounts on services & products via our partners
Free industry training sessions
Referrals to trusted suppliers
Option to become an author on our industry blog (great visibility!)

Extra Value Options

“We can also include as part of your membership or as a one-off payment:”

Classifieds & recruitment listings
Legislation updates and support
“And if your clinic runs training or workshops, we can help with training academy referrals (small additional cost).”

“We’d really love to have you continue as part of our community.”

Notes:

Make a point of one new customer paying for over 3 years of our services.

Go for £20 if not reduce to £16. If still no, pass to Bree

If they dont want to join send auto final email and remove from CR.

Contact Details

Clinic Name

Main Contact

Contact First Name

Contact Last Name

Contact Tel

Contact Email

Clinic Contact

Clinic Tel

Clinic Email 1

Clinic Email 2

Website

Address Line 1

Address Line 2

Town / City

Postcode

Notes

10/04/2024 10:50 : 2021 clinic payment checked by Craiglowe.

<hr>15/03/2023 02:41 : 2021 clinic payment checked by Craiglowe.

<hr><p>19/01/2022 | Sabrina | recruitment link/questions asked about what service will best suit their needs, and free smart 22 link</p><hr>12/08/2021 10:09 : 2021 clinic payment checked by Sabrina.

<hr><p>13/11/2019 | Zi | GC Larkin</p><hr><p>11/11/2019 | Zi | Dr Joanne Larkin GMC reg 6121072 not as previously stated</p><hr><p>11/11/2019 | Zi | First payment 15/11</p><hr><p>07/11/2019 | Rebecca | Found old listing so re-activated for them to update</p><hr><p>07/11/2019 | Rebecca | 07/11/2019 02:44 : Notes updated by Rebecca. Dr Jo Larkin GMC6171072 Dr Krystyna Wilczynski GDC 192510  07/11/2019 02:43 : Notes updated by Rebecca. Spoke to Sam lovely lady, happy to proceed with membership, they have two injectors, a doctor and a dentist, payment received</p><hr><p>21/12/2016 | Holly | Archived - no response</p><hr>12/08/2021 10:09 : 2021 clinic payment checked by Sabrina.

<hr><p>21/04/2021 | DanielleLowe | Changed name from James Willis Faces to Maison Aesthetique</p><hr><p>22/02/2021 | Zi | Botox added as treatment</p><hr><p>25/09/2020 | Zi | Ron's thank you email sent</p><hr><p>25/03/2020 | Rebecca | James requested to cancel, emailed to inform we will allow to stay LIVE for 6 months, amended gc payments to start again on the 25/09/2020</p><hr><p>25/03/2020 | Zi | Paid £32 on 23/3 but have now asked to cancel - Rebecca will conatct them</p><hr><p>09/03/2020 | Zi | GC cancelled the clinic relpied to say their new bank account had been closed randomly last week.  Alison is openeing another new account and has asked for Rebecca to send a new mandate to set up another DD.  They have been live all the time through this clinic chnage over and as yet has not paid a penny!  I will leave CC ad on the site for the time being.</p><hr><p>29/01/2020 | Rebecca | Rupal set up her gc payments for £32 per month, added her email address to contacts as she is now the new owner, popped her an email over with her login details if she need them in the future along with full membership guide </p><hr><p>27/01/2020 | Zi | Alison has received the mandate and we are awaiting payment details</p><hr><p>05/11/2019 | Zi | GoCardless manadte sent out to acquire new bank details for this clinic.</p><hr><p>04/11/2019 | Zi | Rupal Fatania GDC 212458</p><hr><p>04/11/2019 | Zi | Dr Rupal Fatania has bought this clinic from Dr James Willis.  GoCardless manadate sent asking for bank details to add them as a separate clinic for membership.  Dr Fatania is not found on GMC - accreditations requested.</p><hr><p>09/10/2019 | Zi | Linked as two clinics on GC Falmouth Facial Aesthetics being the other one</p><hr><p>03/07/2019 | Maria | She will be looking into this when she can.</p><hr><p>03/07/2019 | Maria | enquiries@ email is failing to deliver - I called Alison and she gave permission for her personal email to be added as a secondary contact.</p><hr><p>07/11/2018 | Maria | Registration Number: 55836 Unique identification number belonging to the registrant Status: Registered What does this mean? Registrant Type: Dentist What does this mean? First Registered on: 10 Dec 1981 Date when the registrant first joined the register Current period of registration from: 10 Dec 1981 until: 31 Dec 2018 Registrants have to renew their registration annually. They can also leave the register and re-join at a later date. Dates show when the current period of registration begins and ends Qualifications: BDS Brist 1981</p><hr><p>17/01/2018 | Becky | signed up </p><hr><p>16/01/2018 | Becky | enquired about re listing this clinic and a 2nd location, happt with quote. Sent GC link.</p><hr><p>08/04/2016 | Maria | No response from James</p><hr><p>19/02/2016 | Maria | Speak to Ron on Monday (After SI) to see if he can continue at £162 as he lists quite a number of treatments</p><hr><p>19/02/2016 | Maria | As per wrike - I think he had free tickets to SI if he took membership up hence £162</p><hr>12/08/2021 10:09 : 2021 clinic payment checked by Sabrina.

<hr><p>24/06/2020 | Zi | Medical accreditations checked as part of audit</p><hr><p>14/07/2016 | Madi | Full members - paying £27/month via GC since 13.1.15</p><hr><p>01/04/2016 | Madi | Section 19- Checked off as part of backdated database move</p><hr><p>01/04/2016 | Madi | Section 16- Mark Holmes GMC 3566082</p><hr>12/08/2021 10:09 : 2021 clinic payment checked by Sabrina.

<hr><p>27/08/2019 | Zi | GMC tick box has been unticked until a doctor is accredited</p><hr><p>27/08/2019 | Zi | Query over a link on website for Dr Saadia Meyer found on clinic website.  Nina has confirmed that she is no longer linked to the clinic and will update us if they replace her with another doctor</p><hr><p>13/08/2019 | Lorna | Removed info@bodyandlaserclinic.com from weekly alert as seems to be an old web domain they were using which started to bounce.</p><hr><p>09/08/2019 | Zi | surgical treatments removed as part of audit</p><hr><p>07/08/2019 | Zi | No Injectables offered on linked website or price listing</p><hr><p>03/07/2018 | Maria | Paying via GoCardless - Checked</p><hr><p>22/05/2018 | Emma | 22/05/2018 Called  and confirmed the details we have are the right ones</p><hr><p>13/07/2016 | Madi | Full member paying £27/month via GC since 14.1.15</p><hr><p>30/03/2016 | Madi | Section 19- Checked off as part of backdated database move</p><hr>

Update Notes

Payment Details

Payment Method

Renewel Date

Payment Frequency

Payment Amount

GoCardless Code