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Status | Last Contact: 30/11/-0001 00:00:00

30/06/2020 | Zi | Medical accreditations checked as part of audit

04/06/2020 | Zi | Ruth Haldane requested cancellation - 3 months free membership offered

16/10/2019 | Zi | Communicated with Dan and Jordanne about Essex clinic being unable to access their profile

28/04/2016 | Maria | 5 Clinic locations for the price of 2 - every year - If they expand then we can review this group deal

09/03/2016 | Madi | Section 16- Hilary Allan GMC 2434731 and Danbury Centre is CQC registered

24/03/2023 11:46 : 2021 clinic payment checked by Dan.
31/08/2021 12:42 : 2021 clinic payment checked by Dan.

07/12/2020 | Zi | London clinic on CQC https://www.cqc.org.uk/location/1-360627707

07/12/2020 | Zi | "15/09/2020 | Rebecca | Follow up call made to see what they wish to do regarding membership, spoke to Ruth, she said they person i need to speak to is Lyndsey who is back in tomorrow, she said she will pas on my number and ask her to call me back "

30/06/2020 | Zi | Medical accreditations checked as part of audit

04/06/2020 | Zi | Ruth Haldane requested cancellation - 3 months free membership offered

16/10/2019 | Zi | Communicated with Dan and Jordanne about Essex clinic being unable to access their profile

28/04/2016 | Maria | 5 Clinic locations for the price of 2 - every year - If they expand then we can review this group deal

09/03/2016 | Madi | Section 16- Hilary Allan GMC 2434731 and Danbury Centre is CQC registered

31/08/2021 12:42 : 2021 clinic payment checked by Dan.

07/12/2020 | Zi | London clinic on CQC https://www.cqc.org.uk/location/1-360627707

15/09/2020 | Rebecca | Follow up call made to see what they wish to do regarding membership, spoke to Ruth, she said they person i need to speak to is Lyndsey who is back in tomorrow, she said she will pas on my number and ask her to call me back

30/06/2020 | Zi | Medical accreditations checked as part of audit

04/06/2020 | Zi | Ruth Haldane requested cancellation - 3 months free membership offered

28/04/2016 | Maria | 5 Clinic locations for the price of 2 - every year - If they expand then we can review this group deal

14/01/2016 | Madi | Section 16- Hilary Allan is on GMC and Cambridge clinic is CQC registered

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Membership Reinstatement

1) Introduction

“Hello, is that Ruth? Hi, it’s Interloper! calling from Consulting Room. How are you today? I’m just getting in touch regarding your clinic’s membership — I’ve noticed payments have stopped and I wanted to check in with you.”

2) Confirm Contact Details

Check contact details and ask for the main person who you can deal with.
If they are different than the ones on record update the form.

3) Understand Why Membership Stopped

“Can I ask if there was a particular reason you decided to pause or cancel your membership?”

Cost concerns?

  • Not using benefits?
  • Change in business situation?

→ Listen carefully and note their reason.

4) Reinstate or Offer Reduced Option

“As part of your membership, you and your clinic team get access to a wide range of free benefits, including:”

Highlight Membership Benefits (Free Offers)

  • Free financial overview referral
  • Training discounts for staff
  • Free CPD magazines for everyone in clinic
  • Access to Safety in Aesthetics Register
  • HR support and advice
  • Exclusive discounts on services & products via our partners
  • Free industry training sessions
  • Referrals to trusted suppliers
  • Option to become an author on our industry blog (great visibility!)

Extra Value Options

“We can also include as part of your membership or as a one-off payment:”

  • Classifieds & recruitment listings
  • Legislation updates and support
  • “And if your clinic runs training or workshops, we can help with training academy referrals (small additional cost).”

“We’d really love to have you continue as part of our community.”

Notes:

Make a point of one new customer paying for over 3 years of our services.

Go for £20 if not reduce to £16. If still no, pass to Bree

If they dont want to join send auto final email and remove from CR.

Contact Details

Main Contact

Clinic Contact

Notes
Payment Details