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Clients are unable to get through or get the appointment times they need, (crucial for successful hair removal if it is to be a permanent solution), phones are busy, the clinic is heaving and staff are often expected to put in extra hours in order to cope with the sudden influx of clients wanting their cheap laser treatments.
It’s impossible to keep up so something has to ‘give’ and sadly that ‘something’ is the quality of the treatment and service you receive. I have heard of anything and everything, from appointment times, being delayed for months, to treatments being done a bit ‘slap-dash’ (as one of my clients put it), to lasers being ‘turned down to low settings, to people having their skin burned.
The problem with having your appointment delayed for months is that you miss the right hair growth cycle – crucial if your laser hair removal treatment is to be permanent. Careless laser hair removal treatments mean the treatment is either ineffective or worse still can give you unwanted side effects like burns and blisters and possible scarring.
Now, you could be forgiven for thinking that practitioners and established laser clinics like mine are ‘bound to say such things and that perhaps we are merely scaremongering. Not so. Only last week a client of mine, whose husband has purchased a laser hair removal package for her, had initially been concerned that a friend of hers had bought a better deal through Groupon months earlier.
It turns out that her friend is now going for regular laser hair removal at another clinic. Not only did her Groupon package not effectively get rid of her bikini line hair, but the lady in question did not trust the clinic to ‘finish the job’- and I don’t blame her. A couple of years ago when Groupon first appeared on the scene, we had a young girl arrive at our clinic with a 5cm burn across her chin and jawline, seeking advice on what to do. She had purchased a Groupon offer and had paid for more than she bargained for.