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I believe that it's important that treatments are never forced on anyone, and we will never carry out a treatment that we feel is unnecessary or inappropriate for a patient – we have a strict policy not to carry out a treatment on the same day as a consultation, giving the patient plenty of time to ‘cool off’, digest the comprehensive information that has been given to them, and make an informed decision about whether the treatment plan suggested for them is something that they would like to proceed with, or not.